Everything on this site is written from primary sources. When we find an error on a published page, we fix it and record the fix here.
This page lists 107 corrections. Each entry gives the page, what the page used to say, what it says now, and the source that settled it. Wording changes, new links and routine date stamps are not listed. If you think something on the site is wrong, please tell us – our correction policy explains what happens next.
6 September 2026
Now TV bereavement guide
What was wrong: Three issues: a death certificate/date of birth/date of death were listed as required documents; the page stated 'Call 03303 323 050' as the TV bereavement phone number; and the page claimed Now TV's team can transfer a TV account to another person's name.
What it says now: Removed the fabricated document requirements – Now TV's own bereavement page only asks for name/email, postal address, and last 4 card digits (TV) or name/email plus address/postcode (broadband). Removed the phone number and rewrote notification steps to lead with live chat, since Now TV does not offer phone support for TV accounts. Corrected the transfer claim – a TV account cannot be transferred to another name (only Now Broadband can). Also clarified that self-service online cancellation and live-chat bereavement notification are separate routes with different billing-stop outcomes.
Northumbrian Water bereavement guide
What was wrong: The page stated the WaterSure cap at 'approximately £537 per year', a figure not found in Northumbrian Water's own 2026/27 charges scheme or any other checked source.
What it says now: Removed the unsourced £537 figure. The page now states plainly that Northumbrian Water does not publish a fixed WaterSure cap figure – the cap is set at the region's average metered household charge, which changes each year – and directs readers to ask Northumbrian Water for the current figure when they apply.
Source: Northumbrian Water – WaterSure
McDonald's bereavement guide
What was wrong: Frontmatter listed a bare 'Death certificate' as a required document, implying an unconditional requirement, while the body correctly said a copy 'may be requested'.
What it says now: Aligned the frontmatter wording with the body's accurate hedge – McDonald's has no formal published bereavement documentation policy, so 'may be requested' is the only source-supported framing.
PureGym bereavement guide
What was wrong: Frontmatter and body listed a bare 'Death certificate' and stated it is 'the main document' PureGym 'will need', implying an unconditional requirement PureGym's own published terms do not set out. Also carried an unsourced fixed PureGym+ price (£28.99/month) and an unsourced lost-property retention claim ('held for one week').
What it says now: Softened the death-certificate wording throughout to 'may be requested' – PureGym's published UK membership terms contain no dedicated bereavement clause; a certificate is requested as member-services practice, not a fixed contractual requirement. Replaced the unsourced Plus price with a note that pricing varies by location, plus PureGym's confirmed Plus benefits (Core-equivalent multi-gym pricing, 14-day class booking window, free 3-month annual freeze). Softened the lost-property claim to direct readers to ask the specific club, since PureGym's published gym rules set out no retention or disposal policy.
OVO Energy bereavement guide
What was wrong: The page listed a death certificate as a required document for the initial bereavement notification.
What it says now: Corrected to match OVO's own bereavement page, which does not require a death certificate to notify them of a death – removed it from the required-documents list and reframed it as something to keep to hand in case it's requested later.
Source: OVO Energy – bereavement support
E.ON Next bereavement guide
What was wrong: The page listed a death certificate as a core, required document for the initial bereavement notification.
What it says now: Corrected to match E.ON Next's own bereavement FAQ, which describes a death certificate as optional, not required, at the initial notification stage.
Source: E.ON Next – bereavement support
LGPS bereavement guide
What was wrong: The children's pension over-23 eligibility was wrongly stated as requiring the permanent impairment to have begun before age 18.
What it says now: Corrected to the actual scheme criteria: eligibility over 23 depends on a permanent physical or mental impairment that prevents the person working and on their being dependent on the member at the date of death because of that impairment – there is no before-age-18 onset condition.
Scottish Power bereavement guide
What was wrong: Two issues: the page listed a death certificate as a standard required document for notification, and stated that credit refunds are made by bank transfer within 10 working days of the final bill.
What it says now: Softened the death certificate to 'only occasionally requested' per Scottish Power's own bereavement page, and corrected the refund mechanism to the real process – a cheque issued in the deceased's name, not a bank transfer.
Green Flag bereavement guide
What was wrong: The page listed a death certificate as a required document for cancelling a Green Flag breakdown policy.
What it says now: Softened to 'may be requested' – Green Flag's own bereavement page publishes no fixed document list and says the team will guide callers through what's needed.
Source: Green Flag – difficult times
Legal & General bereavement guide
What was wrong: The page stated a death certificate (original or certified copy) as a firm requirement for every claim.
What it says now: Softened the wording to match L&G's own claims page, which says a copy is generally enough for UK deaths and that the original is only occasionally needed.
Tesco Bank bereavement guide
What was wrong: Three issues: the page claimed Tesco Bank is a member of the Death Notification Service; claimed Tesco Bank participates in HMRC's IHT423 Direct Payment Scheme; and stated a certified copy of the death certificate is accepted alongside the original.
What it says now: Removed the DNS membership claim – Tesco Bank does not appear on the DNS's own published member list. Softened the IHT423 claim to 'not confirmed, ask the Estates Team' since Tesco Bank's own bereavement page does not mention the scheme. Corrected proof-of-death wording to original death certificate or original coroner's interim certificate only, with an electronic-register check as the sole alternative Tesco Bank publishes.
Depop bereavement guide
What was wrong: The page listed a death certificate as the only accepted proof of death across the frontmatter document list, quick reference, contact checklist, closure documents table, GDPR fallback section, and summary.
What it says now: Corrected to Depop's own published account-deletion policy: proof of death can be a death certificate or a link to an obituary, and proof of relationship (passport or driving licence) is required alongside it.
Source: Depop Help Centre – how do I delete my Depop account
BT bereavement guide
What was wrong: The BT email (btinternet.com) retention policy was stale: the page claimed the address keeps working for 30 days after broadband closes, is then suspended for a further 7 days, and is permanently deleted if no one upgrades to Premium Mail within 37 days of cancellation.
What it says now: Corrected to BT's current published policy: a single 60-day window from the broadband ending to upgrade to BT Premium Mail (£7.50/month) before the email address and its data are permanently deleted, with no separate suspension phase. Fixed in the FAQ answer, the body section, the watch-out-for list, and the summary bullet list.
Source: BT Help – what happens to my email address when my BT Broadband service stops
TV Licence bereavement guide
What was wrong: The care-home ARC (Accommodation for Residential Care) concessionary TV Licence rate was presented as unconfirmed for 2026/27, stating '£7.50 per room as of 2025/26; confirmed 2026/27 rate pending TV Licensing update'.
What it says now: Confirmed the £7.50 per room/flat/bungalow ARC rate is unchanged and fixed for the full 2026/27 financial year (next CPI-linked review due April 2027), and removed the pending-confirmation caveat.
Source: TV Licensing – care home and sheltered accommodation residents
Uber bereavement guide
What was wrong: The frontmatter onlineUrl (Uber's help-centre article on deleting an account) returned a 404. Uber's help centre had restructured to use an /en/riders/ path.
What it says now: Updated the onlineUrl to the working /en/riders/ path.
Source: Uber Help Centre – I need help deleting my Uber account
TUI bereavement guide
What was wrong: The page stated TUI's contact-centre hours as 'Monday to Friday 9am to 6pm, with reduced hours on weekends'. TUI's own live contact page publishes different hours.
What it says now: Corrected the hours to Monday to Friday 9am to 7pm, Saturday 9am to 5pm, and Sunday 10am to 5pm, matching TUI's own live contact page.
Source: TUI – contact us
Standard Life pension bereavement guide
What was wrong: The page gave Standard Life's main bereavement number as 0345 606 0095 with Monday-Friday 9am-5pm hours. Standard Life's own bereavement/claims contact page publishes a different number and different opening hours.
What it says now: Corrected the phone number to 0800 634 7477 (freephone) throughout the page (title, FAQ, quick reference, body, table), and corrected the hours to Monday, Tuesday and Thursday 9am-5pm, Wednesday 10am-5pm, and Friday 9am-5pm. Also clarified the Wrap SIPP contact wording to state plainly that Wrap SIPP callers should use the dedicated SIPP team rather than the general number.
Source: Standard Life – adviser contact directory (existing policies)
Utility Warehouse bereavement guide
What was wrong: The page linked to a UW-published bereavement form PDF hosted on S3; the link now returns a genuine 403 (the object has been removed) and no longer appears anywhere on UW's live help pages. The general customer-service number was also printed with a stray extra space (0333 777 0 777 instead of 0333 777 0777).
What it says now: Removed the dead PDF link and the sentence referencing it (the email route already covers notifying in writing). Fixed the stray space in the general customer-service number. Bumped source-citation dates to September 2026.
Source: Utility Warehouse – what should I do if the account holder has passed away
Evri bereavement guide
What was wrong: The page stated Evri handles around 750 million parcels a year, an outdated figure.
What it says now: Updated to Evri's current published figure of around 900 million parcels a year. Bumped dateModified.
Source: Evri - about us
Microsoft bereavement guide
What was wrong: The page described a formal Microsoft bereavement account-closure request process (submit a death certificate, proof of identity, proof of relationship, expect closure in 4-6 weeks). Microsoft has no such process at all - its own published guidance says you do not need to contact Microsoft when someone dies; accounts freeze after 1 year of inactivity and expire after 2 years automatically.
What it says now: Rewrote documentsNeeded, processTime, and body sections to state no closure-request process exists. Clarified the only real route to account contents is a subpoena or court order (not a simple closure request), served on Microsoft Ireland Operations Ltd for UK/European requests. Bumped dateModified.
Source: Microsoft Support - accessing services when someone has died
NOW: Pensions bereavement guide
What was wrong: The page listed a death certificate, photo ID, proof of address, and marriage/civil partnership certificate as required documents, and stated a fixed payment timeline of up to two months with 2-3 week verification. NOW: Pensions' own published bereavement guide does not require any of those documents upfront and does not publish a fixed processing timeline. The tax-free window rule was also imprecise - it depends on age at death (75), not just a flat two-year cut-off.
What it says now: Removed unsupported document requirements, replaced fixed timelines with NOW: Pensions' actual published process (they send a form after initial contact), and corrected the tax rule to reflect the age-75 distinction. Bumped dateModified.
Studio bereavement guide
What was wrong: The page cited a stale postal address for Frasers Plus correspondence.
What it says now: Corrected the Frasers Plus postal address. Bumped dateModified.
Source: Studio
South Staffs Water / Cambridge Water bereavement guide
What was wrong: The page listed a death certificate as a required document on the bereavement form itself, and stated an initial response within five working days. Neither brand's live bereavement form asks for a death certificate (it may be requested separately before a credit refund), and both brands actually state they usually reply within 48 hours.
What it says now: Moved the death certificate note to reflect it is not requested on the form itself, and corrected the response-time claim to the sourced 48-hour figure. Bumped dateModified and source-citation dates.
Sports Direct bereavement guide
What was wrong: The page listed a death certificate as a plain required document, but Sports Direct has no published bereavement policy requiring one upfront (the body copy already hedged this). Also referenced a defunct Frasers Group share-award scheme by a 2020-specific press nickname.
What it says now: Softened the documentsNeeded death-certificate entry to match the existing body hedge, and generalised the share-scheme description to remove the outdated nickname/date framing. Bumped dateModified.
Zoopla account after a death
What was wrong: The page implied a single account-closure flow existed via 'account settings' regardless of platform. Zoopla's own self-service deletion route only exists in the app (Account tab -> Delete account); on the website there is no self-service option and Zoopla's help centre directs desktop users to Customer Support via live chat/virtual assistant instead.
What it says now: Rewrote the account-closure section to distinguish the app route (self-service delete) from the website route (contact Customer Support via live chat). Bumped dateModified.
Source: Zoopla Help Centre - how do I delete my Zoopla account?
Dunelm bereavement guide
What was wrong: The page stated Creation Consumer Finance's bereavement phone line (0371 376 9214) is open Monday-Friday 8:30am-5:30pm and Saturday 8:30am-5pm. Creation's own published hours for this line are Monday-Friday 8:30am-5pm only, closed at weekends.
What it says now: Corrected the Creation Consumer Finance phone hours in the quick-reference summary and body text. Bumped dateModified.
Source: Creation Finance - contact us
PensionBee bereavement guide
What was wrong: The page listed engagement@pensionbee.com as the bereavement notification email. PensionBee's current published bereavement guidance uses contact@pensionbee.com.
What it says now: Replaced the stale email address throughout (quick reference, notification steps, summary) with contact@pensionbee.com. Also tightened a sentence that hedged unnecessarily on the probate documentation question. Bumped dateModified and refreshed the relevant source-verified dates.
Zurich bereavement guide
What was wrong: The page stated Zurich's non-PR life insurance bereavement line (0370 243 0827) is open Monday-Friday 8:30am-5:30pm. Independent corroboration and Zurich's own bereavement claims guide confirm the actual hours are 9am-5pm, matching the PR-policy line. The bereavement-claim page URL cited had also moved from /life-insurance/life-insurance-claim/bereavement-claim to /insurance/make-a-claim/bereavement-claim.
What it says now: Corrected the non-PR line's hours to 9am-5pm in the quick reference, body text, and summary. Updated the bereavement-claim URL throughout to the current live path. Removed a negative-parallelism construction flagged during the writing-rules sweep. Bumped dateModified and refreshed source-verified dates on directly re-checked claims.
Canada Life bereavement guide
What was wrong: The page stated a death certificate is needed in every case, when Canada Life's own bereavement support guidance only says it may ask for one. It also documented only the February 2025 transfer of individual protection policies to Countrywide Assured, missing a second, more recent transfer.
What it says now: Softened the death-certificate framing to match Canada Life's own hedged 'might ask' language. Added the second transfer to Countrywide Assured – Onshore Bonds, Flexible Drawdown Plan, and Trustee Investment Plan – approved by the High Court on 17 July 2026 and effective 3 August 2026, alongside the existing February 2025 individual-protection transfer. Bumped dateModified.
H&M bereavement guide
What was wrong: The page stated H&M Club/Membership points convert to vouchers at 100 points = £3, and gave a worked example of 500 points = £15.
What it says now: Corrected the conversion rate to 150 points = £3, effective 1 October 2025 (confirmed via 3 independent sources including an H&M spokesperson quote). Corrected the worked example to 500 points = £9. Bumped dateModified.
Capital One bereavement guide
What was wrong: The page listed 03444 812 812 as Capital One's bereavement phone number and PO Box 5283, Nottingham NG2 9HD as the postal address. Capital One's own live bereavement FAQ (FAQPage schema) publishes a different, bereavement-specific number, 0344 481 5819 - the old number is Capital One's general customer service line. The postal address has also changed to PO Box 4929, Interface Business Park, Royal Wootton Bassett, Swindon SN4 8QF.
What it says now: Corrected the phone number and postal address throughout (quick reference, By phone, By post, Tips, Summary). Added previously-unpublished detail about Phillips & Cohen Associates (Capital One's bereavement partner) - their direct phone, address, hours, and the fact they review the deceased's whole estate, not just the Capital One balance, once a case is referred to them. Rewrote title/meta around this new angle (3rd and final CTR pass on this page). Bumped dateModified.
5 September 2026
Pets at Home bereavement guide
What was wrong: Seven issues: the Agria pet insurance FCA reference was wrong (269996 instead of 496160); RSPCA Home for Life was presented as an available scheme when it is closed to new registrations, with the wrong contact number; the VIP Pets Club membership figure (7.6 million) was stale; the written correspondence address used the head office address rather than Pets at Home's published customer-service correspondence address; the gift card terms URL returned a 404 and, even corrected, does not support the no-expiry/FSCS claims cited to it; the customer service phone number and email (repeated 7 times) could not be independently verified on Pets at Home's live site; and 'Groom Room' and 'VIP Pets Club' are legacy branding, now 'Pets Grooming' and 'Pets Club'.
What it says now: Corrected the Agria FCA reference to 496160. Rewrote the RSPCA Home for Life entry to state it is closed to new registrations, with the correct Home for Life contact number. Updated the membership figure to ~7.4 million (Pets at Home Group Plc FY26 Preliminary Results). Corrected the correspondence address to Chester House, Epsom Avenue, Handforth, Wilmslow, SK9 3DF. Fixed the gift card terms URL and softened the unsupported no-expiry/FSCS claims. Added an honest hedge on the customer service phone and email rather than stating them as confirmed facts. Updated branding to Pets Grooming and Pets Club throughout.
Lebara bereavement guide
What was wrong: The title, description, H1 and body falsely described 5588 and 0207 031 0791 as a 'dedicated bereavement line' – independent sources confirm these are Lebara's ordinary general customer service numbers (7am-11pm daily), not bereavement-specific. The page also falsely claimed Lebara only sells rolling monthly plans with no minimum term; Lebara in fact sells a mainstream 12-month fixed-term SIM-only product line that may carry an early termination fee.
What it says now: Rewrote the title, description, H1 and body to describe the numbers as Lebara's general customer service line that can handle bereavement enquiries, removing all 'dedicated'/'bereavement-specific' language. Corrected the early termination fee section to describe both rolling monthly (no ETF) and 12-month fixed-term (may carry an ETF) plans, rather than presenting rolling-only as the sole option.
Source: Lebara 12-month SIM-only plans
AA bereavement guide
What was wrong: The AA ISA was grouped with NatWest Boxed as if NatWest Boxed provided it. NatWest Boxed provides savings accounts only. The AA ISA is now a Bank of Ireland UK ISA – a current product, not a legacy one like the closed Easy Saver/Member Saver accounts.
What it says now: Regrouped the financial services contacts: NatWest Boxed for current savings accounts; Bank of Ireland UK for the current AA ISA (0333 220 5069); Bank of Ireland UK for the closed Easy Saver/Member Saver accounts (0345 266 0001). Updated in the quick reference, the AA Financial Services section, and the summary.
Disney+ bereavement guide
What was wrong: The page described GroupWatch as a live feature; it was discontinued on 18 September 2023. It also stated 'up to four streams can run simultaneously' as a blanket fact, when this only applies to the Premium plan – Standard (with or without ads) allows 2 concurrent streams.
What it says now: Removed the GroupWatch section entirely. Added the plan-specific caveat: Standard plans allow 2 concurrent streams, Premium allows up to 4.
Source: Disney+ Help Centre – profiles
Boots bereavement guide
What was wrong: The Advantage Card postal address given was Boots' registered company address (1 Thane Road West, Nottingham, NG2 3AA), which Boots' own Advantage Card terms explicitly state is not for correspondence.
What it says now: Corrected the correspondence address to Boots Customer Care, PO Box 5300, Nottingham, NG90 1AA.
AXA bereavement guide
What was wrong: The probate timeline was stated as 'average around 16 weeks' for straightforward applications, cited to a gov.uk page containing no timescale at all. Gov.uk's actual guidance says grants are usually issued within 12 weeks; HMCTS's measured average (Jan-Mar 2026) is around 5 weeks overall and 4.3 weeks for digital applications not stopped for queries. 16 weeks reflects only the slowest paper applications. Separately, the page did not mention that AXA's UK life insurance business was sold via Resolution Ltd (2010) and Friends Life (2011) to Aviva, which acquired Friends Life on 13 April 2015 – former AXA life/pension policies are now most likely administered by Aviva, and AXA's general insurance line does not handle life insurance queries.
What it says now: Corrected the probate timeline throughout to cite gov.uk's 12-week guidance and the faster HMCTS measured average, with the 16-week figure reframed as the slowest (paper-application) case rather than the average. Added Aviva as the likely successor for former AXA life insurance policies, with a pointer to Aviva's bereavement guide, and removed the implication that AXA's general insurance line handles life insurance queries.
Anglian Water bereavement guide
What was wrong: Anglian Water's debt-recovery partner was spelt 'Philips & Cohen Associates' throughout (one L); the company's own domain and Anglian Water's FAQ title both use 'Phillips & Cohen Associates' (two Ls).
What it says now: Corrected the spelling in the heading and body mentions. The substantive claim – that Anglian Water uses Phillips & Cohen Associates as its probate/debt-recovery partner – was already accurate and unchanged.
Source: Phillips & Cohen Associates
Chase UK bereavement guide
What was wrong: The comparison table stated Starling's probate threshold as £10,000; it is actually £30,000 (confirmed by this site's own starling.md and monzo.md, the same error pattern already fixed on monzo.md in a previous batch). The cashback rate was stale at '1% on everyday debit card spending' – the current offer since 1 June 2026 is 2% capped at £20/month on specific categories, with 1% capped at £15/month now only for new customers' first year. The cashback terms URL also returned a 404.
What it says now: Corrected the Starling comparison to £30,000, and reworded the surrounding reasoning since Starling's threshold is now shown as higher than Chase's, not lower. Updated the cashback description to the current 2%/£20 cap offer (1%/£15 cap for new customers). Removed the dead source URL and softened the cashback-forfeiture claim to point readers to the bereavement team for current terms.
Source: Chase UK bereavement page
SAGA bereavement guide
What was wrong: The page gave only the single 0800 092 3816 bereavement number for all SAGA insurance products. SAGA's own bereavement-service page also publishes two policy-prefix-specific numbers that were missing from the guide: 0345 111 0057 for car insurance policy numbers starting with M, and 0345 234 2233 for home insurance policy numbers starting with H.
What it says now: Added both policy-prefix numbers to the quick-reference box, the how-to-notify section and the summary, alongside the existing 0800 number. Also fixed a conflicting mailings-timeline figure (three to four weeks in the body versus three to six weeks in the timeline table, reconciled to three to six weeks) and removed a passage narrating the site's own research process on the Guaranteed Over 50 Life Insurance section.
NHS Pension bereavement guide
What was wrong: The 1995 Section active-member lump sum death benefit was described as "2x actual annual pensionable pay at date of death". NHSBSA's own published calculation for this benefit is "2x the best of the last 3 years' actual pensionable pay" - a different calculation basis, since pay at the date of death can differ from the best of the preceding three years.
What it says now: Corrected the 1995 Section row of the active-member lump sum table to match NHSBSA's stated formula. Also removed a raw internal knowledge-base article ID (KA-04203) that had leaked into the visible source link text.
Bank of Scotland bereavement guide
What was wrong: The page stated a fixed £50,000 probate threshold for Bank of Scotland sole accounts, in the frontmatter, quick-reference box, documents table, probate section and summary. Bank of Scotland's own bereavement page publishes no such figure and describes the decision as case by case, routing readers to the Confirmation Scotland or Probate Service helplines to find out if a grant is required.
What it says now: The £50,000 figure was removed throughout and replaced with Bank of Scotland's actual position: it assesses each estate individually and confirms whether a grant is needed once contacted. The comparable claim that Halifax and Lloyds Bank (also Lloyds Banking Group) share the same threshold was corrected to note they take the same case-by-case approach, matching corrections already made to both of those pages.
Snapchat bereavement guide
What was wrong: The page presented an 8-step safety-report walkthrough as coming from Snapchat's dedicated deceased-account support article. That article no longer contains those steps – its current live text only explains the account-access privacy rule and the login-and-delete route.
What it says now: The section was rewritten to describe the dedicated article's current content, with the report-a-safety-concern route (for people without login access) kept as a separately sourced pathway rather than presented as verbatim content from the dedicated article.
Source: Snapchat Help – I'd like to report an account of a person who passed away
Skipton Building Society bereavement guide
What was wrong: The page set out a four-tier table of the paperwork Skipton needs, including a "£1,000 or under: Letter of Indemnity" tier and an "Account Closure up to £5,000" form. Skipton's own bereavement guide sets out three tiers and names no such form.
What it says now: The table now shows Skipton's three published tiers: up to £5,000 (Account Closure form plus identification), over £5,000 and below £50,000 (Account Closure form plus a Statutory Declaration signed before a solicitor, commissioner for oaths, or justice of the peace), and £50,000 or more (Grant of Representation). The FAQ answer and documents list were corrected to match.
Booking.com bereavement guide
What was wrong: The page quoted a passage on what happens to Wallet credits when an account holder dies, attributed to Booking.com's Rewards and Wallet terms. That wording no longer appears in Booking.com's published terms.
What it says now: The quotation was replaced with the current wording from Booking.com's terms of service, which states that on an account holder's death the account is closed and pending or available Rewards in the Wallet are cancelled. The source link now points to the terms page carrying that text.
Source: Booking.com terms of service
Prudential bereavement guide
What was wrong: The page said Prudential will not accept notification of a death by email "for security reasons". Prudential publishes no such statement. What it does is simply not publish a bereavement email address.
What it says now: The claim about Prudential's reasoning was removed from the title description, the quick-reference box and the body. The page now says only that no email address is published for reporting a death, and points to the phone line, the online form and the postal route.
Morrisons bereavement guide
What was wrong: The page stated a single blanket rule that Morrisons More "Fivers" (£5 vouchers) expire 12 months after they were issued, with no distinction by type.
What it says now: Corrected to Morrisons' actual rules: a physical (printed) Fiver is valid for 12 months from the date it was printed, but a digital load-to-card Fiver or an online ecode Fiver voucher is valid for only 3 months.
Source: Morrisons More help hub – Fivers
Admiral bereavement guide
What was wrong: The page stated as an absolute fact that Admiral's standard home insurance covers an unoccupied property for up to a fixed 60 consecutive days, in the title, meta description and three body locations. Admiral's own current guidance frames 60 days as its illustrative example of a standard agreed limit, not a fixed figure that applies to every policy – the exact limit depends on the individual policy. The page also cited a stale source URL for this guidance.
What it says now: Softened the absolute 60-day claim throughout to reflect that it is typical/illustrative rather than fixed, and added guidance to check the policy book for the exact limit. Updated the citation from the old /magazine/guides/home/ URL to Admiral's current /resources/home-hub/claiming/ page.
Argos bereavement guide
What was wrong: The page vaguely stated "as of early 2026, many Argos Card accounts have updated to Argos Pay" without a confirmed date, based only on the 2024 Sainsbury's/NewDay sale announcement.
What it says now: Replaced the vague claim with the confirmed rollout: the Argos Card updated to Argos Pay on 26 April 2026, with guidance on how to check which applies to the deceased's account (call Argos or NewDay, or check for Argos Pay correspondence).
Source: Argos Card updated to Argos Pay
PlayStation bereavement guide
What was wrong: The page misquoted Sony's cancellation policy as "You cannot cancel a PSN Wallet top-up" and Sony's terms of service as describing licences as "not transferable" – both verbatim quotes did not match Sony's actual published wording.
What it says now: Corrected both quotes to Sony's actual text: "You cannot cancel a PlayStation™Store wallet top-up" and "not transferrable" (Sony's own double-r spelling).
Sainsbury's bereavement guide
What was wrong: The page stated Nectar points are worth 1p each ("10,000 points equals £100") and expire after 24 months of account inactivity.
What it says now: Corrected the point value to around 0.5p each ("10,000 points equals roughly £50"), matching Nectar's documented redemption rate. Corrected the inactivity period to 12 months, matching Nectar's own Collector Rules (Rule 18): an account with no points earned or redeemed for at least 12 months can be closed, and its points lost.
Source: Nectar Collector Rules
Monzo bereavement guide
What was wrong: The comparison table and body text stated Starling Bank's probate threshold as £10,000, both in a body paragraph and in the bank-comparison table.
What it says now: Corrected Starling's threshold to £30,000 throughout (body paragraph, comparison table, and closing summary), matching Starling's own live bereavement page and this site's own Starling bereavement guide.
NatWest bereavement guide
What was wrong: The page stated the HMCTS probate application fee as £300 for estates over £5,000.
What it says now: Updated to the current gov.uk probate application fee of £526, effective 13 July 2026. The £5,000 no-fee threshold itself was correct and unchanged. NatWest's own unconfirmed £25,000 probate-trigger estimate, already flagged as unofficial, was left untouched.
Source: GOV.UK – Apply for probate: fees
PayPal bereavement guide
What was wrong: The page stated the FSCS deposit protection limit as £85,000 when explaining why PayPal balances are not covered.
What it says now: Updated to £120,000, the FSCS limit since December 2025. The surrounding explanation – that PayPal is an EMI rather than a bank and safeguards funds separately rather than through FSCS – was correct and left unchanged.
YouTube bereavement guide
What was wrong: Two issues: (1) the claim that accounts with published YouTube videos are exempt from Google's 2-year inactive-account deletion policy was cited to a Google Account Help page that does not contain this exemption, and worded as a firm, current policy term ("currently exempt"). (2) AdSense payments were described as "typically made on the 21st of each month".
What it says now: Re-pointed the inactive-account citation to Google's own blog post announcing the policy, and reworded the claim to reflect what that post actually says – a stated intention not to delete accounts with YouTube videos, not a guaranteed permanent exemption. Corrected the AdSense payment timing to "issued between the 21st and 26th of the month", matching Google's published payment schedule.
Source: Google – Updating our inactive account policies (16 May 2023); Google AdSense Help, payment schedule
British Gas bereavement guide
What was wrong: Three issues: (1) the Northern Ireland small-estate probate threshold was stated as £10,000, superseded since 8 December 2020. (2) The Northern Ireland Probate Office phone number was stale (028 9072 4678) and the address was missing its floor. (3) The Ofgem credit-refund rule was stated as "within 10 working days of account closure" in the frontmatter processTime, two FAQ answers, the prepayment section and the practical-tips summary – the real rule runs from the final bill being sent, not from account closure.
What it says now: Updated the Northern Ireland threshold to £20,000 per the Administration of Estates (Small Payments) (Increase of Limit) Order (Northern Ireland) 2020, and rewrote the surrounding England/Wales comparison sentence to fit. Updated the Probate Office phone number to 0300 200 7812 and added "2nd Floor" to the Belfast address. Corrected all remaining "of account closure" refund-timing instances to "of the final bill", matching the one location on the page that already stated the rule correctly, and added a note on Ofgem's £40 automatic compensation for a breach of the timescale.
National Lottery bereavement guide
What was wrong: The page stated a fixed £300 probate threshold attributed to "Allwyn's own bereavement process" (in the frontmatter description, probateThreshold field, an FAQ answer, and two body sections) – but the primary source the page itself links to, Allwyn's official player bereavement claim form, sets no monetary threshold at all; it requires only one of a death certificate, grant of probate, or letters of administration, at Allwyn's discretion. The page also gave the bereavement postal address as PO Box 251, Watford WD18 9BR – which is the Gambling Commission's complaints address, not Allwyn's player-services address – and stated the shop-players' phone line ran the same Monday-Saturday 8am-8pm hours as the online line.
What it says now: Removed the fabricated £300 figure throughout and rewrote the claim to describe the real discretionary process: Allwyn decides case by case based on the documents provided, citing the same bereavement form URL already on the page. Corrected the postal address to PO Box 287, Watford, WD18 9TT in all three locations. Corrected the shop-players' line hours to Monday-Saturday 9am-8pm, Sunday 9am-5pm (previously understated the weekday opening time as 8am).
Royal Mail bereavement guide
What was wrong: Royal Mail's general enquiries phone hours were stated as Monday-Friday 8am-5.30pm with no Saturday opening, in both the body text and the contacts table. The Parcelforce contact details were stale: a dedicated Parcelforce number (03448 00 44 66), a Welsh line (03448 00 55 50), and a bereavement email address (parcelforce@parcelforce.co.uk) that Parcelforce no longer publishes.
What it says now: Updated Royal Mail's phone hours to Monday-Friday 8am-6.30pm, Saturday 8am-12.30pm in both locations. Updated the Parcelforce contact details to reflect that Parcelforce has consolidated customer service onto Royal Mail's own number (03457 740 740), corrected the Welsh language line to 0345 746 8469, and removed the stale bereavement email claim in favour of Parcelforce's current contact webform.
Source: Royal Mail Help – Redirecting mail; Parcelforce Worldwide – Contact Us
Three bereavement guide
What was wrong: The bereavement team phone number was stale (0333 338 1001) in the frontmatter, quick reference, body, follow-up mention and summary.
What it says now: Updated to 0333 338 1400, confirmed against the live Three bereavement support page (tel: href matches exactly). Hours (Mon-Fri 8am-8pm, Sat-Sun 9am-6pm) were unchanged and re-confirmed correct.
Source: Three – Bereavement support
Britannia Building Society bereavement guide
What was wrong: The page gave the Co-operative Bank mortgages line (08000 288 288) as the contact for a Britannia-originated mortgage without noting that the bank has since transferred servicing of some mortgage books to third-party administrators.
What it says now: Added a clarifying note: 08000 288 288 remains correct as the first point of contact and for closed mortgage accounts, but a family may be redirected to Aspiro Mortgages (residential, 0371 472 2020) or Rosinca Mortgages (Buy to Let, 0370 707 1151) if the specific mortgage has moved.
Scottish Widows bereavement guide
What was wrong: The bereavement phone line's hours were given only as "standard business hours", too vague to be useful.
What it says now: Tightened to the confirmed precise hours: Monday to Friday, 9am to 5pm, in the quick reference and body text.
TfL bereavement guide
What was wrong: The Congestion Charge was stated as "currently £15/day", a superseded figure.
What it says now: Corrected to £18/day (£21 if paid 1-3 days after travel), the rate since it rose on 2 January 2026. Added a dedicated Congestion Charge source citation.
Pension Tracing Service bereavement guide
What was wrong: The postal address was given as "The Pension Service 9, Mail Handling Site A, Wolverhampton WV98 1LU". The MoneyHelper pensions helpline hours were stated as 8am-6pm.
What it says now: Corrected the address to "The Pension Service, Post Handling Site A, Wolverhampton WV98 1AF, United Kingdom", matching gov.uk. Corrected the MoneyHelper pensions helpline hours to Monday to Friday 9am-5pm; the phone number itself was already correct.
Post Office bereavement guide
What was wrong: Four issues: the Bank of Ireland UK savings/ISA phone number was stale (0800 169 9515); Saturday hours were shown as a blanket 9am-2pm when the ISA line closes at 1pm and the non-ISA line at 2pm; the proof-of-address window was stated as under 3 months old; and a travel insurance notify number (0345 073 1006) could not be verified anywhere on Post Office's live travel insurance pages.
What it says now: Corrected the Bank of Ireland UK number to 0800 169 7500 in all locations. Split the Saturday hours by product (ISA 9am-1pm, non-ISA 9am-2pm). Corrected the proof-of-address window to dated within the last 6 months. Replaced the unverifiable travel insurance number with the verified general enquiries number 0330 123 3690 (Mon-Fri 8.30am-6.30pm, Sat 9am-5.30pm).
Vodafone bereavement guide
What was wrong: The bereavement line's hours were stated as Monday-Saturday 8am-8pm. The page also attributed a quote to "vodafone.co.uk, March 2026" claiming Vodafone "would look at each case individually but normally would cancel the number and waive any outstanding charges" on early termination fees – that wording does not appear on Vodafone's own bereavement or news centre pages.
What it says now: Corrected the hours to Monday-Friday 8am-10pm, Saturday-Sunday 8am-8pm, matching Vodafone's own help page. Removed the fabricated quote and reworded the early-termination-fee and device-plan sections to state plainly that Vodafone does not publish a blanket policy, advising readers to ask and get confirmation in writing.
Source: Vodafone – report a bereavement
Google bereavement guide
What was wrong: The page stated "Google's stored-value balance card feature is being discontinued in June 2026" without qualification, in the FAQ and body text. This feature (the virtual Google Pay Balance Card) is US-only; the UK Google Pay product has never offered a standalone stored-value balance.
What it says now: Reworded both instances to make clear the June 2026 balance-card discontinuation is a US-only change and does not affect the UK product, which works entirely through linked payment cards.
Source: Google Pay Help – find or withdraw your Google Pay balance (US only)
Churchill bereavement guide
What was wrong: Two issues: the probate timeline was stated as averaging around 16 weeks for a straightforward estate, overstating gov.uk's own guidance. The Legal & General life insurance claims line hours were given as Mon-Fri 9am-6pm in three locations.
What it says now: Corrected the probate timeline to cite gov.uk's guidance that a grant usually arrives within 12 weeks of a complete application. Corrected the Legal & General claims-line hours to Mon-Fri 9am-5:30pm throughout, matching Legal & General's own published hours.
South West Water bereavement guide
What was wrong: The page described a WhatsApp/web chat contact route via my-account.southwestwater.co.uk. No evidence of this channel exists on South West Water's live customer-services FAQ, general contact page, or via web search.
What it says now: Removed the WhatsApp/web chat route and its table row. Kept phone, online form, and third-party services (Life Ledger/Settld) as the verified contact routes.
Virgin Money bereavement guide
What was wrong: The probate threshold was stated as £35,000. Virgin Money's own bereavement page states the threshold is £50,000, and that it now covers the balance of Virgin Money accounts or Virgin Money Unit Trust Managers accounts (investment or pension products), not just banking balances.
What it says now: Updated the probate threshold to £50,000 in 9 locations (frontmatter description, documentsNeeded, probateThreshold, dateModified, quick reference, prose, heading, table, and watch-out bullet), and noted the expanded scope to include Unit Trust Managers investment/pension accounts.
Nintendo bereavement guide
What was wrong: The page presented Gold Points as an active, ongoing eShop reward scheme. Nintendo discontinued earning new Gold Points worldwide from 25 March 2025, over a year before this page's prior update. The page also omitted Nintendo's published UK support phone number.
What it says now: Rewrote the Gold Points section to state the scheme stopped accruing new points on 25 March 2025, while legacy balances remain redeemable until they individually expire (12 months from when earned). Added the verified UK support number 0345 605 0247. Also removed two internal-process-voice sentences ('there is a process for it, even though it is not prominently published') flagged by the visitor-read-check and replaced them with direct instructions to call that number.
Source: Nintendo UK support contact page
Zopa bereavement guide
What was wrong: The page was missing NotifyNow, which Zopa's own bereavement help page names as the quickest notification route. It also gave a single phone number (020 7580 6060) for both savings and loan matters, but Zopa's loan-specific bereavement page publishes a separate loan-repayments number, 020 3770 5960 (Mon-Fri 8am-8pm).
What it says now: Added NotifyNow as the primary/fastest contact route throughout (quick reference, notify section, summary). Split the previously conflated phone number into two: 020 7580 6060 for savings (Mon-Fri 9am-6pm, Sat 9am-5.30pm) and 020 3770 5960 for loan repayments (Mon-Fri 8am-8pm). Also removed two scoping/verification-narration sentences flagged by the visitor-read-check.
Source: Zopa – what happens in the event of a borrower's death
Costa Coffee bereavement guide
What was wrong: The head office postal address was wrong: the page gave "Whitbread Court...Dunstable, Bedfordshire, LU5 5XE" with no "Houghton Regis". Multiple independent sources consistently show the address as "Costa House...Houghton Regis, Dunstable...LU5 5YG".
What it says now: Corrected the postal address to Costa House, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, Bedfordshire, LU5 5YG in the quick reference table, notify section, and summary. Also removed a source-attribution/verification-narration sentence about a third-party bereavement service's unconfirmed claim, flagged by the visitor-read-check.
Source: Costa Coffee contact page
4 September 2026
EE bereavement guide
What was wrong: The page gave 07973 100 150 as EE's bereavement number for callers not using an EE mobile. That number was out of date. The page also said early termination fees are "waived on bereavement (Ofcom requirement)", which overstates Ofcom's position.
What it says now: The number was corrected to 07953 966 250 in all four places it appeared. The termination-fee wording now reflects what Ofcom's guidance says: providers should not charge a penalty fee, as an expectation of fair treatment rather than a binding legal requirement, and Ofcom notes business accounts may be treated differently.
Teachers' Pension bereavement guide
What was wrong: The death grant payable when a deferred member of the final salary scheme dies was given as "average salary multiplied by 30/80" in five places, including two FAQ answers and a comparison table. That formula ignores the member's length of service.
What it says now: All five instances now read 3/80ths of final average salary multiplied by years of service, matching the Teachers' Pensions death benefits factsheet dated August 2026.
GP surgery and NHS records after a death
What was wrong: The section on reclaiming an unused prescription prepayment certificate gave 0300 330 1343 as a phone route for refund claims. The NHS Business Services Authority does not publish a phone line for processing prepayment refunds after a death.
What it says now: The refund routes are now email, post and the online form, which is what NHSBSA publishes. The general prepayment certificate helpline, 0300 330 1341, is given separately and labelled as being for general scheme queries. The summary table was corrected to match.
Currys bereavement guide
What was wrong: The page said that cancelling a Currys Care & Repair plan outside the first 45 days gets a pro rata refund of the unexpired months. That is only true of plans paid upfront. It describes the wrong outcome for anyone on a monthly plan.
What it says now: The two payment types are now separated. Upfront plans get a full refund inside 45 days and a pro rata refund after. Monthly plans get a full refund inside 14 days of purchase and, after that window, no refund at all. Readers are told to check which plan the deceased held before assuming money is owed to the estate.
Source: Currys Care & Repair terms and conditions, section D
RAC bereavement guide
What was wrong: The page linked to an RAC portal URL described as an "online bereavement notification form". That page is a general enquiries route, not a bereavement form, and RAC publishes no dedicated online bereavement form.
What it says now: The mischaracterised link was removed from three places. The page now points to the bereavement phone line, 0330 159 0740, as the direct route, and links to RAC's help and support pages where that number is published.
Source: RAC help and support
Plusnet bereavement guide
What was wrong: The postal address given for sending documents to Plusnet was Pinfold Street, Sheffield, S1 2GU. Plusnet has moved.
What it says now: The address now reads Plusnet PLC, Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield, S1 2BJ, matching Companies House and Plusnet's own published documents.
Source: Plusnet bereavement help page
Armed Forces Pension bereavement guide
What was wrong: The postal address for the Armed Forces Pension Schemes was missing its mail point line, which the scheme uses for internal routing.
What it says now: The address now reads Armed Forces Pension Schemes, Mail Point 486, Kentigern House, 65 Brown Street, Glasgow G2 8EX.
Source: GOV.UK – death of an Armed Forces Pension Scheme member
State Pension after a death
What was wrong: The Pension Credit weekly guarantee for a single person was given as £227.10, a superseded rate.
What it says now: Updated to £238 a week, with the reader pointed to GOV.UK for the current figure.
Source: GOV.UK – Pension Credit
Marks & Spencer and M&S Bank bereavement guide
What was wrong: The postal address for M&S Bank's bereavement team was given as PO Box 329, Wymondham, NR18 8HA. The page also said M&S Bank publishes no opening hours for its credit card and current account bereavement line, when the hours are in its own bereavement guide.
What it says now: The address was corrected to PO Box 325, Wymondham, NR18 8GW. The credit card and current account line is now shown as Monday to Friday, 9am to 5pm, excluding bank holidays, and the savings and investments line as Monday to Friday, 8am to 5pm.
Source: M&S Bank bereavement guide (PDF)
Credit reference agencies after a death
What was wrong: Two different Experian PO Box addresses appeared in different sections of the same page. The one given for notifying a death was Experian's complaints address.
What it says now: The address for the Consumer Help Service, PO Box 9000, NG80 7WP, is now used consistently throughout.
Barclaycard bereavement guide
What was wrong: The page told readers to ask for a "BRV reference number", repeating it as established fact in twelve places including the quick-reference box, the step table, the timeline, an FAQ and the summary. That term appears nowhere in Barclaycard's or Barclays' bereavement material. The page also named Philips & Cohen as Barclaycard's probate partner in four places, and attributed the interest freeze to a Barclaycard page that does not state it.
What it says now: Every reference to a BRV number was replaced with the advice to ask for a case reference. The probate partner was corrected to Co-op Legal, which is what Barclaycard's own phone menu names, and the real six-option menu was added. The page still says interest is stopped once a death is notified, which is standard practice among FCA-regulated lenders under the Consumer Duty, and it is now attributed to that rather than to Barclaycard.
Source: Barclaycard bereavement guide
EDF Energy bereavement guide
What was wrong: The page gave a £1,500 maximum award for the EDF Customer Support Fund, a helpline number and a six-week decision timeline. All three came from a third-party comparison site. EDF's own application page publishes none of them.
What it says now: The £1,500 cap and the timeline were removed. The page now says awards are assessed case by case and tells readers to ask Charis Grants, which administers the fund, what their application qualifies for. The section is sourced to EDF's and Charis's own pages.
Apple bereavement guide
What was wrong: Apple TV+ was priced at £8.99 a month in two places, under a name Apple no longer uses.
What it says now: Corrected to £9.99 a month for the service now called Apple TV, with Apple One's entry price added at £18.95 a month.
Trading 212 bereavement guide
What was wrong: The page listed a grant of probate as a document required before Trading 212 releases funds, and the compensation section cited only the £85,000 investment limit. Trading 212's help centre asks for a death certificate plus proof of authority over the estate, and separately documents a £120,000 protection on uninvested cash.
What it says now: The document list now asks for evidence of authority over the estate, with a grant named as the usual proof rather than a precondition. The compensation section now sets out both limits and explains that they do not stack: the £85,000 applies if Trading 212 fails, the £120,000 if one of its partner banks does. That deposit limit rose from £85,000 on 1 December 2025.
HMRC bereavement guide
What was wrong: The page said the £325,000 inheritance tax nil-rate band is frozen "until at least 2030". The freeze was extended at the Autumn Budget 2025.
What it says now: Updated to the confirmed date, 5 April 2031.
Source: GOV.UK – Autumn Budget 2025 overview of tax legislation and rates
Santander bereavement guide
What was wrong: The page said a mortgage triggers Santander's probate requirement, without distinguishing how the mortgage is held.
What it says now: The trigger now applies only to a sole mortgage, or a joint mortgage held as tenants in common. A joint mortgage held as joint tenants passes by survivorship and does not trigger it.
Standard Life bereavement guide
What was wrong: The page gave 0345 606 0095 as Standard Life's bereavement phone number, in the title, the description, the frontmatter and around eight places in the body. Standard Life's bereavement page publishes no phone number.
What it says now: The number was removed throughout. The page now routes readers to Standard Life's online notification form and its general contact page, which is what Standard Life itself offers.
Co-op bereavement guide
What was wrong: The page said Co-op Ecoinsurance is the only Co-op entity signed up to the Death Notification Service. The service's published member list contains no Co-op entity at all.
What it says now: The claim was removed, and the link now goes to the Death Notification Service's own list of organisations you can notify through it.
TSB bereavement guide
What was wrong: The page stated a fixed £25,000 probate threshold at TSB and described a "small estates indemnity process". TSB's own bereavement page publishes no figure and says the decision is made case by case.
What it says now: Both were removed and replaced with TSB's actual position. A claim on the Coventry Building Society page that referred back to the same £25,000 figure was removed at the same time.
Source: TSB bereavement support
Jet2 bereavement guide
What was wrong: The page gave 0800 408 0778 as Jet2's contact number, repeated sixteen times, along with the wrong opening hours.
What it says now: All sixteen instances were replaced with 0333 014 0236. Hours corrected to Monday to Friday 8:30am to 8:30pm, Saturday and Sunday 8:30am to 7:30pm.
Source: Jet2holidays contact us
Virgin Media bereavement guide
What was wrong: The opening hours shown for Virgin Media's bereavement line were taken from the wrong section of Virgin Media's own page: the hours for its "moved to full time care" team rather than its bereavement team.
What it says now: Corrected to 8am to 9pm, seven days a week, the hours published in the bereavement section itself.
Source: Virgin Media bereavement support
Banks and building societies: probate thresholds
What was wrong: Halifax, HSBC and Lloyds were each shown with a published £50,000 probate threshold. All three describe the decision as a case-by-case assessment in their own bereavement guidance. The page also carried an unsourced claim that some savings products need probate from around £10,000.
What it says now: The three banks' entries in the frontmatter, FAQ answers, comparison tables and body sections now describe a case-by-case assessment. The £50,000 figure is kept only where it is attributed to a third-party tracker, or, for Halifax Share Dealing, where it is a separate published threshold. The £10,000 claim was removed.
Aviva bereavement guide
What was wrong: The small estates payment threshold in Northern Ireland was given as £10,000. It was raised to £20,000 by statutory order in 2020.
What it says now: Corrected to £20,000, citing the Administration of Estates (Small Payments) (Increase of Limit) Order (Northern Ireland) 2020.
Aviva pension bereavement guide
What was wrong: The page said 49,000 estates would be affected by the pension inheritance tax changes. That figure does not appear in the published impact assessment.
What it says now: Replaced with the published breakdown: around 10,500 estates newly liable for inheritance tax and 38,500 paying more, with an average increase of about £34,000.
Source: GOV.UK – inheritance tax on unused pension funds and death benefits
Nest pension bereavement guide
What was wrong: Nest's assets under management were given as £50bn, and the claims timescale as "20 to 30 working days" when Nest's own material says days, not working days. Nest publishes two different small-pot thresholds, £10,000 and £5,000, in different places, and the page picked one without saying so.
What it says now: Assets corrected to £62.9bn. The unsourced word "working" was dropped from the timescale. The page now discloses that Nest publishes two conflicting small-pot figures and tells readers to confirm which applies with Nest directly.
Civil Service Pension bereavement guide
What was wrong: The case-backlog figures quoted were from the 27 July 2026 release and had been superseded.
What it says now: Updated to the 24 August 2026 release: 1,082 cases more than 100 days old with complete files, and 779 awaiting a third-party response. The July figures are kept as trend context, with a note that the two snapshots count different things and are not directly comparable. The scheme size was corrected from around 1.5 million members to around 1.7 million.
Source: Civil Service Pension recovery plan update, 24 August 2026
Ryanair bereavement guide
What was wrong: Ryanair's name-change fee was given as "approximately £100".
What it says now: Corrected to Ryanair's published fees: £115 when made online, £160 through an agent.
Source: Ryanair help centre
National Trust bereavement guide
What was wrong: National Trust membership was described as around six million.
What it says now: Corrected to around 5.35 million, the figure in the Trust's 2024-25 annual report.
Source: National Trust membership FAQs
Phoenix Group pension bereavement guide
What was wrong: Phoenix Wealth's phone hours were shown as identical on every weekday. The line opens an hour later on Wednesdays.
What it says now: Wednesday hours corrected to open at 9:30am rather than 8:30am.
Source: Phoenix Wealth contact us
Council tax when someone dies
What was wrong: The page cited a GOV.UK URL for council tax after a death in three places. That address no longer resolves to the guidance it was cited for.
What it says now: All three citations now point to the live GOV.UK council tax guidance, with the verification date updated to match.
Source: GOV.UK – Council Tax
3 September 2026
HSBC bereavement guide
What was wrong: The page gave a £10,000 threshold for non-UK residents. HSBC's current bereavement support guide states no figure for overseas residents and describes the position as case by case.
What it says now: The £10,000 figure was removed. The page now describes only the Jersey £30,000 figure, which HSBC does publish.
Source: HSBC bereavement support
Nationwide bereavement guide
What was wrong: The page said Nationwide will release up to £8,000 in branch towards funeral costs. Neither Nationwide's deceased customers page nor its dedicated funeral expenses page gives a cap.
What it says now: The £8,000 figure was removed. The page describes the IF21 form process, which is what Nationwide publishes, with no figure attached.
Source: Nationwide – deceased customers
The inheritance tax nil-rate band
What was wrong: Forms IHT205 and IHT217 were presented as the current route for claiming a transferred nil-rate band, with no date qualifier. Both were abolished for deaths on or after 1 January 2022, a fact printed at the top of HMRC's own IHT217 form.
What it says now: The page now describes the current process, in which an excepted estate declares below-threshold status inside the PA1P or PA1A probate application rather than filing a separate short form. The same fix was applied across the probate pillar pages that repeated it.
Source: HMRC form IHT217
The residence nil-rate band
What was wrong: The downsizing addition was attributed to form IHT436 in six places. It is claimed on IHT435. IHT436 covers transferring unused residence nil-rate band from a spouse who died first. The page also cited the wrong Act for sections 8FA to 8FE of the Inheritance Tax Act 1984.
What it says now: All six references were corrected to IHT435, questions 15 and 16, note 13. Sections 8FA to 8FE are now attributed to the Finance Act 2016, Schedule 15, paragraph 5. The main residence nil-rate band sections 8D to 8M do sit in the Finance (No. 2) Act 2015 and were left as they were.
Source: Finance Act 2016, Schedule 15
Business property relief and AIM shares
What was wrong: Three pages described the April 2026 business property relief reforms in the future tense. The reforms commenced on 6 April 2026 under the Finance Act 2026, which received Royal Assent on 18 March 2026. An executor administering a death now was being told about a change as though it had not happened.
What it says now: The tense was corrected across every affected statement, the statutory basis was added, and the pages now make clear that the date of death governs which rate applies rather than the date of administration.
Source: Finance Act 2026, section 65
What counts as a correction
A correction is a change to something a reader could have acted on: a phone number, an address, a fee, a threshold, an eligibility rule, a form name, or a claim about what an organisation does. Those go on this page.
Changes to phrasing, structure, headings and internal links do not. Nor does adding new material to a page that was accurate as far as it went. Every page carries its own last-updated date, which covers changes of that kind.
This record starts in September 2026. Corrections made before then were applied to the pages but not logged in one place.