When someone dies, their post keeps arriving. Bills, bank statements, magazine subscriptions, tracked parcels, Special Delivery items – all of it continues regardless. And Royal Mail is not just a letter delivery service. The deceased may have had an online postage account through Click & Drop, a business account, parcels already in transit, or items waiting at a delivery office. Getting all of this under control is one of the more practical tasks in the weeks after a bereavement, and it requires more than a single phone call.
This guide covers every layer: stopping mail piling up at an unoccupied address, setting up a bereavement redirection, what to do about parcels already in the Royal Mail network, how to collect Special Delivery items held at a delivery office, how to close Click & Drop and business accounts, and what to expect from Parcelforce Worldwide – which is a separate company and has its own process.
Most competitor guides only mention mail redirection. The full picture takes longer, but it matters.
The first thing to do: stop post piling up
If the deceased’s address will be empty – while the estate is administered, a property is being cleared, or probate is ongoing – post piling up inside the front door is a practical and security problem. It signals an empty property to opportunists and can mean important correspondence being missed.
There are two tools for this, and they are separate services:
- Royal Mail Keepsafe – holds post at the local delivery office rather than delivering it. Useful for a short-term hold while you arrange a redirection.
- Special Circumstances Redirection – diverts all Royal Mail post addressed to the deceased at their former address to a new address you choose. The primary tool for estate administration.
You can use both at the same time if needed: Keepsafe to hold mail immediately, followed by a full redirection once you have the documentation in order.
Setting up a Special Circumstances Redirection
This is the most important step. A Special Circumstances Redirection is Royal Mail’s bereavement version of their standard mail redirection service. It diverts the deceased’s post to an address you specify – an executor’s address, a solicitor’s office, or a family member’s home – while the estate is being administered.
How to apply
There are two application routes. Online application is not available for Special Circumstances – this is to protect the deceased’s identity.
In person at a Post Office branch
Take your completed Special Circumstances Redirection application form and your documents to any Post Office branch. Staff will verify your documents on the spot. This is the faster route – redirection typically begins within five working days.
By post
Download the form from the Royal Mail website and post it with your documents to:
Royal Mail Redirection Centre
Cooper House, Lakeside, Festival Way
Stoke-on-Trent, ST1 5RY
Allow extra time if posting – applications cannot be processed until all documents are received and verified. Expect up to ten working days from posting before the redirection begins.
For general enquiries, call 03457 740740 (Monday to Friday 8am–5.30pm). You cannot apply by phone, but staff can answer questions about the process.
(Source: Royal Mail – Redirecting mail on behalf of someone else)
Documents you’ll need
| Document | Notes |
|---|---|
| Death certificate | Original, or an office copy from the Register of Births, Marriages and Deaths |
| Proof of authority to act | Grant of Probate, Letters of Administration, or Power of Attorney (solicitor-certified copy) |
| Your photo ID | Passport or driving licence in your name |
| Your proof of address | A recent utility bill, bank statement, or council tax bill in your name |
The requirements are more extensive than for a standard redirection. This is deliberate – it protects against fraudulent use of the service and identity theft using the deceased’s details.
A note on death certificates: Order several certified copies when you register the death – typically five to ten, depending on how many organisations you need to notify. Our what to do after a death guide covers the full list of organisations to notify. See also our bereavement checklist to track which copies have been sent and to whom.
(Source: Royal Mail Special Circumstances Redirection application form)
Duration and cost
You can set up the redirection for three months, six months, or twelve months. It can be renewed, and the total period can run for up to four years – enough for even complex estates to be fully administered.
Prices from April 2026 (VAT exempt):
| Duration | Price |
|---|---|
| 3 months | £45.00 |
| 6 months | £66.50 |
| 12 months | £95.00 |
For most estates, a 12-month redirection is the right choice. Banks, pension providers, HMRC, and local authorities may all send correspondence over an extended period, and stopping the redirection too early risks missing something material.
If you are in receipt of Universal Credit or Pension Credit, concessionary rates apply – prices start from £24.50 for three months. Apply via royalmail.com/concessionredirection or ask at the Post Office.
Royal Mail adjusts its redirection fees periodically. Always confirm the current prices at the Post Office when you apply or check royalmail.com/personal/receiving-mail/redirection. (Prices last verified June 2026.)
Cancelling early: If you no longer need the redirection, you can cancel it and receive a refund for unused months. Contact Royal Mail customer services on 03457 740740 to arrange this.
What redirection does and does not cover
A Special Circumstances Redirection covers all Royal Mail post: letters, large letters, small parcels, Recorded Signed For, and Special Delivery items. It does not cover parcels delivered by private couriers – DPD, DHL, Evri, UPS, Amazon Logistics, and others. For those, you will need to contact the relevant sender or courier directly. For Evri in particular, see our Evri bereavement guide.
Mail that arrives before the redirection starts
There will be a gap between the death and the redirection becoming active. During that period – typically up to two weeks, depending on how quickly you can gather the documents and apply – post will continue to be delivered to the deceased’s address as normal. If the property is occupied, a family member or trusted person can collect and hold it. If it is empty, consider applying for Keepsafe first (see below) to hold incoming mail at the local delivery office until the redirection is in place.
For letters that arrive during this gap from companies or organisations you have not yet notified, you can write “DECEASED – return to sender” clearly on the unopened envelope and put it back in a post box. Royal Mail will process it as returned mail and send it back to the sender. This prompts many organisations to update their records, though it is not guaranteed to stop all future correspondence – direct notification is always more reliable for financial and government organisations.
Changing the redirection address
If your circumstances change mid-service – for example, the executor moves, or the estate is being wound up at a solicitor’s address – you can request a change to the delivery address. Contact Royal Mail on 03457 740740 with your redirection reference number. Changes are subject to verification and may take a few days to take effect.
Redirection and international mail
The Special Circumstances Redirection covers mail sent from overseas, including international letters and parcels delivered by Royal Mail within the UK. There may be some delay with international items if the redirection is being processed at the same time as delivery. If the deceased regularly received mail from outside the UK – from financial institutions, investment accounts, or overseas family – the redirection should capture this, but delays of a few additional days are possible while the system updates.
Royal Mail Keepsafe: holding post at an unoccupied property
If the deceased’s address will be empty and you need to hold mail in the short term – while you gather documents for the redirection, or while access to the property is being arranged – the Keepsafe service holds all Royal Mail post securely at the local delivery office rather than delivering it.
You apply online at royalmail.com/receiving/keepsafe or at a Post Office branch. Mail is held for up to 100 days. You can collect in person from the delivery office, or arrange for delivery when the property is next attended.
Keepsafe prices from April 2026 (VAT exempt):
| Duration | Price |
|---|---|
| Up to 10 days | £24.00 |
| Up to 17 days | £27.50 |
| Up to 24 days | £34.00 |
| Up to 31 days | £42.00 |
| Up to 66 days | £78.00 |
| Up to 100 days | £114.50 |
(Source: Royal Mail price guide, April 2026)
Parcels and tracked items in transit at the time of death
If the person died with Royal Mail tracked parcels already in the network – either items they had sent or inbound deliveries on their way to them – the situation depends on whether the parcel was sent by the deceased or to them.
Inbound parcels sent to the deceased
Parcels already in the Royal Mail network and addressed to the deceased will continue to the delivery address. If the Special Circumstances Redirection is not yet active, they will arrive at the original address as normal. If a delivery is attempted and no one is home, Royal Mail will leave a calling card and hold the item at the local delivery office for 18 days before returning it to the sender.
If you know a specific tracked parcel is in transit, you can track it via royalmail.com/track-your-item using the tracking number from the order or dispatch notification. For items that have been attempted but not delivered, contact Royal Mail on 03457 740740 and explain the circumstances – they can arrange for an item to be redirected or held for an authorised person to collect.
For inbound parcels from retailers, the most practical step is usually to contact the sender directly – the retailer or online marketplace – and ask them to update the delivery address or arrange a return. Royal Mail can redirect specific individual parcels, but it is quicker to go to the source.
Outbound parcels the deceased had sent
If the deceased had already posted a parcel that is in the Royal Mail network, it will complete its delivery as normal. There is nothing to cancel for items already in transit. If a tracked item needs to be recalled – for instance, if it contains something valuable that the estate needs back – contact Royal Mail on 03457 740740. Interception of a parcel already in transit is not always possible, but Royal Mail can advise on the specific situation.
If a parcel was booked and paid for through Click & Drop but not yet posted, see the Click & Drop section below for cancellation and refund.
Special Delivery items awaiting collection
Royal Mail Special Delivery Guaranteed is used for high-value or time-critical items: legal documents, passports, jewellery, medication, and similar. These items require a signature on delivery. If the deceased was the addressee, Special Delivery items may be sitting in a holding loop – either undelivered because no one was home, or at the local delivery office awaiting collection.
What happens when no one can sign for a Special Delivery item
If Royal Mail attempts delivery of a Special Delivery item and cannot get a signature, they will leave a calling card and return the item to the local delivery office. It will be held there for 18 days. After that, it is returned to the sender.
Collecting a Special Delivery item on behalf of the estate
To collect a Special Delivery item addressed to a deceased person, go to the local delivery office with:
- The red calling card (if one was left)
- Your own photo ID
- Evidence of your authority to act on the estate – a certified copy of the death certificate, and ideally a copy of your grant of probate or letters of administration if you have them
Royal Mail’s standard procedure is to ask the person collecting to show ID in the name of the addressee. Where the addressee is deceased, they typically accept proof of your right to act on behalf of the estate in place of the addressee’s ID. If there is any doubt, call the delivery office in advance to explain the circumstances and confirm what they need. The contact number for your local delivery office is available via the Royal Mail Find a Delivery Office locator.
For very high-value items, the sender may have taken out insurance through the Royal Mail Special Delivery service. If the item is lost or damaged during this period and you need to make a claim, call 03457 740740 or visit the Royal Mail claims page.
Click & Drop account (online postage)
Click & Drop is Royal Mail’s online platform for buying and printing postage labels. It is used by:
- eBay, Etsy, Vinted, and other marketplace sellers
- Small businesses and self-employed people sending goods by post
- Anyone who regularly sends tracked or insured parcels and wants to manage it online
If the deceased used Click & Drop, there are two things to deal with: any unused postage labels or account credit, and closing the account itself.
Closing a Click & Drop account
There is no dedicated bereavement process for Click & Drop. Contact the Click & Drop support team directly at clickanddropsupport@royalmail.com, explain the situation, and provide evidence of the death and your authority to act on the estate. They will handle it on a case-by-case basis. You can also access their help centre at help.parcel.royalmail.com.
Account credit and unused postage
If the deceased had a Click & Drop account with a pre-loaded balance (a “top-up” balance used for Pay As You Go postage), that balance forms part of the estate. Royal Mail does allow refunds of unused postage under specific conditions:
-
Unused printed labels: must be claimed within 14 calendar days of the label’s post-by date. You can apply for a refund by post, attaching the unused label to a completed refund form. Send to: Royal Mail Click & Drop Cancellations, FREEPOST PO BOX 444, Brampton, Barnsley, S73 3AW.
-
Unprinted labels (paid but not yet printed): contact clickanddropsupport@royalmail.com to request a refund.
-
Pre-loaded account balances: contact the support team at the email above. Royal Mail’s standard 14-day window applies to individual labels, but for an estate situation – where the account holder has died – they can handle balance refunds on a discretionary basis. Keep evidence of the balance in the account if possible (a screenshot or email statement) before notifying them of the death.
(Source: Royal Mail Click & Drop refund process, last verified May 2026)
Digital stamps
Royal Mail’s Digital Stamps service (online-only stamp purchasing for personal use) works differently from Click & Drop. If the deceased had purchased digital stamps that were never printed or used, the same refund process applies – contact Royal Mail customer services on 03457 740740 or email clickanddropsupport@royalmail.com for guidance on recovering the value. Digital stamp credits are a financial asset of the estate, however small.
Parcelforce Worldwide
Parcelforce Worldwide is a wholly owned subsidiary of Royal Mail Group, but it operates as a separate business with its own brand, contact channels, and processes. It focuses on express and international parcel services, used heavily by businesses and online sellers. Crucially, a Royal Mail Special Circumstances Redirection does not cover Parcelforce parcels. They are not the same network.
If the deceased used Parcelforce – either as a sender or as a recipient of Parcelforce-delivered items – you will need to contact Parcelforce directly.
Parcelforce contact details
- Phone: 03448 00 44 66 – Monday to Friday 8am–6.30pm, Saturday 8am–12.30pm
- Welsh language line: 03448 00 55 50
- Textphone (hearing impaired): 0800 085 5854
- Email: parcelforce@parcelforce.co.uk
- Help and advice: parcelforce.com/help-and-advice
(Source: Parcelforce Worldwide – Contact Us, last verified May 2026)
Inbound Parcelforce parcels
If a Parcelforce delivery is attempted and no one is home, the driver will leave a calling card and return the item to the local Parcelforce depot. Parcelforce typically holds items for a set period – check the calling card or tracking information for the specific holding period at your depot. You can track items at parcelforce.com using the tracking number.
To arrange re-delivery or collect an item held at a depot, call the Parcelforce customer service number above or contact your local depot directly (find it at parcelforce.com/help-and-advice/receiving/contact-local-depot). You will need to explain the bereavement circumstances and bring appropriate ID and documentation when collecting.
Parcelforce business accounts
Many small businesses hold a Parcelforce business account for regular shipments. If the deceased ran a business and held a Parcelforce account, contact Parcelforce’s account customer team via the main customer service number. You will need the account number (found on Parcelforce invoices or correspondence), plus death certificate and proof of your authority to act. The account will need to be suspended or closed, and any outstanding invoices settled as part of the estate administration.
See also our HMRC guide if the deceased was self-employed and used Parcelforce for business shipments – HMRC will need to be notified separately of the business’s closure.
Business accounts: Royal Mail OBA and business mail
If the deceased ran a business – whether a sole trader, a limited company director, or a self-employed person – they may have held a Royal Mail Online Business Account (OBA) or a business contract for sending mail in volume.
What is an OBA?
An Online Business Account is Royal Mail’s credit account for business customers sending regular volumes of letters and parcels. It is invoiced monthly rather than paid per-item at a Post Office. Sole traders and small business owners sometimes hold OBAs personally.
Closing a Royal Mail business account
Contact Royal Mail’s business team directly to close an OBA or business account following a death. The dedicated business contact number is 03457 950950 (Monday to Friday 8am–6pm). You will need:
- The account number (shown on Royal Mail invoices or the OBA portal)
- Death certificate
- Grant of probate or letters of administration
Any outstanding invoices under the account will form part of the estate’s liabilities. Royal Mail may suspend new posting activity immediately on notification of the death. Arrange settlement of any outstanding balance before requesting account closure.
For complex business situations – for example, where the deceased’s business is continuing under a new owner or the estate is seeking to transfer the account – contact the business team as early as possible to discuss the options.
(Source: Royal Mail – Online Business Account Help & Support Hub)
Stopping unwanted marketing mail
Once the redirection is active, the volume of mail you see will tell you a lot about the deceased’s accounts and subscriptions. But marketing mail – catalogues, promotional letters, charity appeals – is a separate stream that you will want to stop independently.
Four services cover this, including one that is Royal Mail’s own:
-
The Bereavement Register (thebereavementregister.org.uk): removes the deceased’s name and address from direct marketing databases. Marketing mail should reduce within around six weeks.
-
The Mailing Preference Service (mpsonline.org.uk or 0800 024 6121): the official UK preference service for stopping unsolicited direct mail. Takes approximately three months to take full effect and lasts three years.
-
The Deceased Preference Service (deceasedpreferenceservice.co.uk or 0800 068 4433): shares the deceased’s details with credit reference agencies and financial institutions to prevent identity fraud, as well as removing their name from marketing lists.
-
Royal Mail Door to Door opt-out: Royal Mail delivers unaddressed promotional leaflets and advertising materials through their regular postal rounds – distinct from addressed mail. To stop these at the deceased’s address, contact Royal Mail’s opt-out service: phone 0345 266 0858, email optout@royalmail.com, or write to Royal Mail Door to Door opt out, Freepost ROYAL MAIL CUSTOMER SERVICES. Registration lasts two years. Allow up to six weeks for deliveries to stop. This does not affect addressed mail – it only covers unaddressed items such as takeaway menus, estate agent leaflets, and promotional flyers.
Register with all four. They cover different streams of unwanted mail and serve different purposes.
The Royal Mail pension scheme
This is entirely separate from postal services but often overlooked. If the deceased was a former Royal Mail employee, they may have held a pension through the Royal Mail Statutory Pension Scheme. Notify the scheme as soon as possible: royalmailsps.co.uk/support/death-of-a-member. They will need the member’s pension number, date of death, and details of any surviving spouse or civil partner. Surviving spouses and civil partners may be entitled to a dependant’s pension.
What to do about a PO Box
PO Box numbers are rented annually and registered to an individual or business. If the deceased held a personal PO Box, it needs to be cancelled.
Redirection from a PO Box in special circumstances is possible but limited to a maximum of six months, and the PO Box must remain active (and fees paid) for the duration. Contact Royal Mail on 03457 740740 to arrange this or to cancel the PO Box. Any unused portion of an annual fee may be refunded subject to Royal Mail’s terms. Bring the PO Box number, death certificate, and proof of your authority to act.
(Source: Royal Mail – PO Box Terms and Conditions, last verified May 2026)
Tell Us Once – does it cover Royal Mail?
Tell Us Once is a government service that lets you report a death to multiple government departments simultaneously: HMRC, DWP, DVLA, and your local council. It does not cover Royal Mail or postal services.
This means you must contact Royal Mail separately for mail redirection, and contact Parcelforce separately if needed. Tell Us Once handles government departments; postal companies require individual notification.
For a full list of what Tell Us Once covers, see gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once. Our HMRC guide covers the tax and benefits notifications you can make through Tell Us Once.
Frequently asked questions
Can I apply for the Special Circumstances Redirection online?
No. Online applications are not accepted for Special Circumstances redirections. This is a deliberate security measure to protect against identity fraud using the deceased’s details. You must apply in person at a Post Office branch, or by post to the Redirection Centre in Stoke-on-Trent.
How quickly does the redirection start?
If you apply in person at a Post Office, the redirection typically begins within five working days of Royal Mail verifying your application. Postal applications take longer – allow up to ten working days from when the completed form and documents are received.
Do I need grant of probate to apply?
No. Grant of probate is one accepted form of proof of authority, but it is not the only one. Letters of administration (for intestate estates) and a solicitor-certified power of attorney are also accepted. Royal Mail requires some form of evidence that you are entitled to act on the estate – speak to a Post Office member of staff if you are unsure what you have access to in the early stages.
What if the deceased lived with other people? Will their mail be affected?
The Special Circumstances Redirection applies specifically to mail addressed to the deceased at that address. Mail addressed to other residents at the same address will not be redirected – it will continue to be delivered as normal.
Can I write “return to sender” on a deceased person’s mail?
Yes. For letters that arrive before the redirection is active – or from organisations you have not yet formally notified – you can write “DECEASED – return to sender” clearly on the unopened envelope and place it back in a post box. Royal Mail will return it to the sender. This can prompt the sending organisation to update their records, though it is not as reliable as direct notification for financial institutions, HMRC, or pension providers. Do not open the envelope: once opened, you cannot return it as “undeliverable”.
How do I stop junk leaflets and promotional flyers being delivered to the deceased’s address?
The Special Circumstances Redirection does not cover unaddressed mail – promotional materials delivered by Royal Mail as part of their Door to Door distribution service will continue regardless. To stop these, contact Royal Mail’s opt-out service: phone 0345 266 0858 or email optout@royalmail.com. Registration is free and lasts two years. Allow around six weeks for deliveries to stop. This is separate from the Mailing Preference Service and Bereavement Register, which only cover addressed correspondence.
Can I redirect mail internationally?
The redirection will forward mail to any UK address. If you need mail to go to an overseas address, contact Royal Mail on 03457 740740 to discuss options, as standard redirections to international addresses work differently.
Can I cancel the redirection early and get a refund?
Yes. If you no longer need the redirection, you can cancel and receive a refund for unused complete months remaining. Contact Royal Mail customer services on 03457 740740. Partial months are not refunded – so if you cancel two weeks into a new month, that month is not refunded.
The deceased received a lot of online shopping deliveries. Does the redirection cover those?
Only if they were dispatched by Royal Mail (including Tracked 48, Tracked 24, and Special Delivery). Many online retailers use private couriers – Evri, DPD, Yodel, UPS, DHL. The redirection will not capture those. See our Evri bereavement guide and contact other couriers individually as deliveries arrive.
What happens if a letter arrives marked “addressee only” or “do not redirect”?
Some financial and government correspondence is marked to prevent forwarding. HMRC, banks, and DVLA sometimes use this. Items marked “do not redirect” or “return to sender if not delivered” will be returned to the sender even with a redirection in place. This is one reason to also notify key organisations directly of the change of correspondence address, rather than relying solely on the redirection to catch everything.
Tips and things to watch out for
The redirection and Parcelforce are different services. A Special Circumstances Redirection covers Royal Mail post only – not Parcelforce, not private couriers. If the deceased regularly received Parcelforce deliveries, contact Parcelforce separately (see above). For Evri, DPD, and other couriers, contact them individually.
Unoccupied properties are a target for fraud. Post piling up at an empty address signals that the property is unoccupied. Identity fraudsters look for this. Getting a redirection in place quickly – ideally within a week or two of the death – significantly reduces this risk.
Forward-thinking saves time later. During the first few months of the redirection, note every new organisation whose post arrives. Some of the most obscure financial accounts, old insurance policies, and Premium Bonds surface this way. Add them to your estate notification list.
Plan the redirection duration carefully. Courts, HMRC, and pension providers can take many months to process notifications and close correspondence. Stopping the redirection too early risks missing something material. A 12-month redirection is right for most estates.
Click & Drop and business accounts are time-sensitive. If the deceased had a Click & Drop balance or an active business account, notify Royal Mail and Parcelforce promptly. Unused labels have a 14-day refund window from the post-by date – this window will close fast if you are not aware of it.
Watch for marketplace integrations. If the deceased sold items on eBay, Etsy, Vinted, or similar platforms, their seller account may have been integrated with Click & Drop or a Royal Mail business account. New orders coming in after the death could trigger automatic postage bookings. Pause or close the seller accounts as a priority. See our guides to eBay and Amazon for next steps.
“Addressee only” and “do not redirect” mail is a blind spot. Banks, HMRC, and DVLA sometimes send items marked to prevent forwarding. These will be returned to the sender even if a redirection is active. It is one reason not to rely on the redirection alone – key organisations should be notified of the change of correspondence address directly, so they update their records rather than relying on post being intercepted and forwarded.
Unaddressed junk mail continues independently of the redirection. The Special Circumstances Redirection only covers addressed mail. Promotional leaflets, takeaway menus, and estate agent flyers delivered by Royal Mail’s Door to Door service will keep arriving unless you use Royal Mail’s separate opt-out (see the section on stopping unwanted marketing mail above). The Bereavement Register and Mailing Preference Service do not cover unaddressed items – only the Door to Door opt-out does.
The Post Office branch is a useful stop. The visit to apply for the redirection is also a chance to pick up any held items, check for calling cards, and speak to staff if there are complications. See our Post Office bereavement guide for other Post Office services relevant to estate administration.
Summary and key contacts
Checklist:
- Apply for a Special Circumstances Redirection – at a Post Office branch (fastest) or by post to the Redirection Centre in Stoke-on-Trent. Take death certificate, proof of authority, and your own ID.
- If the property will be empty immediately, apply for Keepsafe to hold mail while you arrange the redirection.
- If there are parcels in transit, track them via royalmail.com and contact senders to update delivery addresses.
- If Special Delivery items are awaiting collection, contact the local delivery office with your ID and authority documents.
- Close any Click & Drop or Royal Mail online accounts – email clickanddropsupport@royalmail.com.
- If the deceased had outstanding Click & Drop credit, request a refund within 14 days of the post-by date on any labels.
- Contact Parcelforce separately if the deceased sent or received Parcelforce parcels, or held a Parcelforce business account.
- Close any Royal Mail OBA or business account – call 03457 950950.
- Register with the Bereavement Register, Mailing Preference Service, Deceased Preference Service, and Royal Mail Door to Door opt-out to reduce marketing mail and unaddressed leaflets.
- If the deceased was a Royal Mail pensioner, notify the Royal Mail Statutory Pension Scheme.
Key contacts:
| Service | Contact |
|---|---|
| Royal Mail customer services (letters, redirection, general) | 03457 740740 – Mon–Fri 8am–5.30pm |
| Royal Mail business accounts (OBA) | 03457 950950 – Mon–Fri 8am–6pm |
| Special Circumstances Redirection (by post) | Royal Mail Redirection Centre, Cooper House, Lakeside, Festival Way, Stoke-on-Trent, ST1 5RY |
| Click & Drop support | clickanddropsupport@royalmail.com |
| Parcelforce customer services | 03448 00 44 66 – Mon–Fri 8am–6.30pm, Sat 8am–12.30pm |
| Parcelforce email | parcelforce@parcelforce.co.uk |
| Bereavement Register | thebereavementregister.org.uk |
| Mailing Preference Service | mpsonline.org.uk – 0800 024 6121 |
| Deceased Preference Service | deceasedpreferenceservice.co.uk – 0800 068 4433 |
| Royal Mail Door to Door opt-out (unaddressed leaflets) | 0345 266 0858 – optout@royalmail.com |
| Royal Mail Statutory Pension Scheme | royalmailsps.co.uk/support/death-of-a-member |
For a full list of organisations to notify after a death, see our complete notification guide. If the estate involves significant assets or property, see our guide to probate. If the deceased regularly sent parcels with Evri, see our Evri bereavement guide. For other services available at the Post Office during estate administration, see our Post Office bereavement guide.
The redirection will catch most of the deceased’s correspondence, but it should not be your only step. Use the post that arrives during the first few months as an audit trail – every new organisation whose letters appear is one to add to your notification list.