How to notify Evri when someone dies

Evri is the UK’s largest parcel delivery network, handling around 750 million parcels a year. If the person who died regularly sent parcels – whether as a private individual, an eBay or Etsy seller, or a self-employed Evri courier – there are practical steps to take: closing their sending account, dealing with any parcels that were in transit at the time of death, and retrieving any outstanding payments.

Unlike a bank or pension, Evri does not hold significant financial assets on behalf of customers. Most accounts are free to create and carry no credit balance. This means bereavement notification is less time-critical than notifying a financial institution – but it still matters, especially if the deceased had parcels in the network, active return labels, or outstanding courier earnings.

This guide covers all the main scenarios: private sender accounts, active deliveries, and courier partner accounts.

How to notify Evri

Evri does not have a dedicated bereavement team or a specific deceased customer notification route. There is no bereavement form on their website as of May 2026. You will need to contact their general customer services team and explain the situation.

The main contact routes are:

Phone: 0330 808 5456 – Monday to Friday 8am–4pm, Saturday 8am–2pm. A voice assistant handles incoming calls with the option to speak to an advisor or request a callback. This is the most direct route if you need to discuss an active parcel or urgent account issue.

Online chat: Available 24/7 via evri.com. A digital assistant handles initial queries and can escalate to a human advisor. Responses from advisors are typically within 24 hours.

Data deletion (account closure): Evri’s formal process for closing an account and requesting deletion of personal data is handled through their Data Protection Team. You can write to them at: Data Protection Team, Evri, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH. Alternatively, request deletion via the YourDigitalRights.org service, which generates a GDPR erasure request email addressed to Evri.

(Source: Evri – Contact Us, last verified May 2026)

What to tell them

When you contact Evri, explain that you are acting on behalf of a deceased person’s estate. Have to hand:

• The name and email address registered to the account
• The date of death
• Details of any open orders or active tracking numbers, if relevant

Evri will handle the matter through their general customer services process. Do not expect a dedicated bereavement case handler – this is a parcel company, not a financial institution, and they process these situations on a case-by-case basis.

What documents you’ll need

Because Evri accounts are free and carry no financial balance, the documentation requirements are lighter than those for a bank or insurance company.

For a straightforward account closure on a standard sending account, a copy of the death certificate and your own ID is likely to be sufficient. Evri does not hold money on behalf of consumer senders – there is no balance to release, no probate threshold to clear.

If you are dealing with a courier account where outstanding payments may be owed to the estate, keep grant of probate or letters of administration ready in case Evri’s accounts team requires formal proof of authority before releasing final payment details. See the Evri courier accounts section below.

What happens to the account and active deliveries

The sending account

An Evri personal account is used to book parcel deliveries, print labels, access delivery history, and store address book entries. There is no credit or prepayment balance – customers pay per parcel at the point of booking.

If the deceased had a Frequent Seller account (a commercial tier for customers sending 40 or more parcels per month), there may be negotiated rates or a contract with a third-party integration. Check with any marketplace accounts (eBay, Etsy, Amazon Marketplace) they used to ensure the shipping integration is disconnected – otherwise it may continue booking and charging shipments.

To close a consumer sending account, contact Evri via phone or chat as above, or submit a GDPR data erasure request in writing to their Data Protection Team. Evri will delete the account and associated personal data, subject to any legal retention requirements they are obliged to follow. They have confirmed they respond to erasure requests within one month. (Source: Evri Privacy Policy, last verified May 2026)

Parcels in transit when the person died

If the deceased had parcels already in Evri’s network – either outbound parcels they had sent or inbound deliveries on their way to them – you will need to act promptly, as Evri’s network is fast-moving and parcels not collected or accepted can be returned to sender.

For inbound deliveries (parcels being sent to the deceased):

Evri allows recipients to divert parcels via the tracking system before a first delivery attempt. If you have access to the deceased’s email account and therefore their Evri delivery notifications, you can track parcels using the 16-character tracking number and divert them to:

• A ParcelShop near you
• A neighbour
• An Evri Locker
• A safe place at the address

To divert, visit evri.com/track-a-parcel and enter the tracking number. If a parcel has already been attempted and a calling card left, it will typically be held by the courier for a further attempt or returned to sender. If you cannot access the tracking notification, contact the original sender – a retailer, for example – and ask them to update the delivery address or arrange a return.

For outbound parcels the deceased had sent:

If the parcel has already been collected or dropped off, it cannot be cancelled once in transit. The recipient will receive it as normal. If the parcel was booked but not yet collected or dropped off, you can cancel and receive a refund:

1. Log into the Evri account (or access via the confirmation email link)
2. Go to Order History
3. Select the order and cancel it

Refunds are typically processed within 3–5 working days. Once a parcel has been dropped off or collected, no refund is available. (Source: Evri – How do I cancel my order?, last verified May 2026)

Active returns

If the deceased had return labels in progress – goods being sent back to a retailer – these will continue through the network unless stopped. Evri return labels are typically generated by the retailer rather than the customer. If the parcel has already been dropped off or collected, it will complete the return automatically. If a return label was issued but the parcel not yet dropped off, there is nothing to action on the Evri side: the label will simply expire unused.

Evri Lockers

Evri’s locker network is free to use for collection – there is no subscription, no stored credit, and no balance associated with locker usage. If the deceased had a parcel waiting in an Evri Locker, they will have received a collection code by email or SMS. Parcels must be collected within three days of arrival; after that, Evri returns them to sender. If you find an uncollected locker notification, contact the original sender to arrange re-delivery or a refund.

Evri courier accounts (if the deceased was a self-employed Evri courier)

This section applies if the person who died worked as an Evri self-employed courier – either through Evri Flex (flexible, part-time) or Evri Plus (full-time equivalent with benefits). Evri’s courier workforce is entirely self-employed, and the relationship is managed through the Evri Courier Community App.

Key steps if the deceased was an Evri courier:

1. Contact Evri’s Courier Support Team – the standard customer services number (0330 808 5456) handles consumer queries; courier-specific queries are handled through the Courier Community App or a dedicated Community Delivery Manager. If the deceased’s courier app and login details are accessible, there should be support contact information within the app.

2. Outstanding earnings – Evri pays couriers monthly by BACS. If the person died mid-month, there will likely be a final payment outstanding for parcels delivered up to the date of death. This payment forms part of the estate. The executor or administrator of the estate should contact Evri’s courier support to identify the amount owed and arrange payment to the estate’s bank account. You will need:

   • The courier’s registered name and account details
   • Death certificate
   • Grant of probate or letters of administration (to establish authority to receive funds on behalf of the estate)

3. Pension contributions (Evri Plus only) – Couriers on the Evri Plus scheme are automatically enrolled in a pension. If the deceased was enrolled, there may be a pension balance to trace. Contact Evri’s courier support to identify the pension provider, then contact the pension scheme directly to advise of the death and enquire about any benefits payable. See what happens to a pension when someone dies for general guidance on this process.

4. Insurance – Evri charges couriers £1.35 per working day for third-party insurance cover while making deliveries. This is a per-day operational cost, not an accumulated policy. There is no insurance payout or refund to claim.

5. Courier app access – Once Evri is notified of the death, the courier account will be deactivated. If the deceased’s phone is accessible and the app is still open, be mindful that any undelivered rounds assigned on the day of death may still show as outstanding. Notify Evri promptly so they can reassign those rounds.

(Source: Evri – Becoming a self-employed courier FAQ, last verified May 2026)

Tips and things to watch out for

Check for marketplace integrations. If the deceased sold items on eBay, Etsy, Amazon Marketplace, or similar platforms, they may have had Evri (or a third-party shipping platform like Sendcloud or Shiptheory) integrated as their default carrier. These integrations can auto-generate shipping labels when new orders come in. Pause or close the seller accounts first to prevent new orders generating new Evri labels. See our guides to eBay, Amazon, and PayPal for next steps.

No probate threshold. Unlike a bank account, Evri holds no money on behalf of consumer senders. There is nothing to release through probate for a standard account. The only financial consideration is a courier’s outstanding monthly pay – and that is a straightforward employment payment, not a financial account requiring formal probate access.

Delivery notifications after death. The deceased’s email or phone may continue to receive Evri delivery notifications for parcels ordered before the death. Check these – they may flag inbound deliveries that need redirecting, or subscription boxes that need cancelling at source (with the retailer, not with Evri).

The Royal Mail connection. Evri handles parcels; Royal Mail handles letters and standard post. A Royal Mail Special Circumstances Redirection (available for bereaved families) does not cover Evri deliveries. If the deceased regularly received parcels via Evri, you will need to contact senders directly to update the delivery address or cancel subscriptions. See our Royal Mail bereavement guide for how to redirect post and stop marketing mail.

Rebranding confusion. Evri rebranded from Hermes UK in 2022. If the deceased’s paperwork, emails, or accounts refer to “Hermes” for parcel deliveries, this is the same company. All Hermes UK services and accounts were migrated to the Evri brand; there is nothing separate to close.

Summary

Notifying Evri after a death is straightforward for most estates. There is no dedicated bereavement route, but standard customer services can handle account closure and parcel queries.

Checklist:

1. Contact Evri on 0330 808 5456 (Mon–Fri 8am–4pm, Sat 8am–2pm) or via live chat at evri.com to report the death and discuss any active parcels.
2. Track and divert any inbound parcels using the tracking number and evri.com – or contact the original senders directly.
3. Cancel any unshipped outbound orders via Order History in the account.
4. Request formal account closure in writing to Evri’s Data Protection Team, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH.
5. If the deceased was a courier, contact Evri’s Courier Support Team to arrange final payment to the estate and identify any pension details.
6. Close any marketplace seller accounts that were using Evri as a default carrier.

Key contact:

• Evri customer services: 0330 808 5456
• Evri contact page: evri.com/contact-us
• Data Protection Team (account closure): Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH

For a full list of organisations to notify after a death, see our complete notification guide. If the deceased sold goods online and used Evri as their courier, see also our guides to eBay, Amazon, Royal Mail, and DPD.