Zoopla is one of the UK’s two major property portals – the equivalent of Rightmove in terms of reach, though the two are distinct businesses. When someone dies, their Zoopla account is unlikely to be near the top of the to-do list. But if the deceased was a homeowner, they may have had a Zoopla “My Home” dashboard tracking their property’s estimated value, saved searches, or property alerts still running to their email address. As an executor, it is worth knowing what the account contains, how to close it, and – separately – how Zoopla’s free data tools can help you during estate administration.
Quick reference:
| Contact method | Details |
|---|---|
| Help centre | help.zoopla.co.uk |
| Account closure | Via live chat or help centre contact form |
| Email (general) | help@zoopla.co.uk |
| Live chat hours | Mon–Thu 9am–5.30pm, Fri 9am–5pm GMT |
| Process time | Up to 30 days |
| Tell Us Once | Does not cover Zoopla |
| Probate required | No – this is a free consumer account with no financial value |
What a Zoopla account contains
A Zoopla consumer account is a free personal account used for property searching and tracking. There is no subscription fee and no stored payment information. The account is likely to contain:
| Feature | What it holds | Practical relevance |
|---|---|---|
| Saved properties | Properties bookmarked from search results | May indicate properties the deceased was considering buying |
| Saved searches | Search criteria (location, price range, property type) | Useful context if the deceased was in the process of buying |
| Property alerts | Email notifications for new listings matching saved searches | Will continue to arrive at the deceased’s email address until closed or the account is deleted |
| My Home dashboard | Estimated value of the deceased’s property, equity tracker, local market data | Potentially useful for executors getting a preliminary sense of estate value |
| Enquiry history | Messages sent to estate agents through Zoopla | May show which agents the deceased had been in contact with |
| Account details | Name, email address, contact preferences | Personal data subject to UK GDPR |
Because there is no financial value in a Zoopla account, there is no urgency around closure in the same way as a bank account or pension. The main reasons to close it are to prevent ongoing alert emails arriving at the deceased’s inbox, and to handle their personal data properly.
How to close the account
Zoopla does not have a dedicated bereavement process or a specific form for reporting a death. The closure route depends on whether you have access to the deceased’s login credentials.
If you have their login details
Sign in at zoopla.co.uk, navigate to account settings, and select “Delete account.” Zoopla states this process can take up to 30 days to complete. (Source: Zoopla Help Centre – how do I delete my Zoopla account?, last verified June 2026.)
If you do not have their login details
Contact Zoopla’s customer support team and request account closure on behalf of the deceased:
- Live chat: Available Monday to Thursday 9am–5.30pm, Friday 9am–5pm GMT. Visit help.zoopla.co.uk and start a chat.
- Contact form: Submit a request via the Help Centre outside of live chat hours.
- Email: help@zoopla.co.uk
In your message, include:
- The deceased’s full name
- The email address registered to their Zoopla account (check their inbox or email history if unsure)
- A brief explanation that the account holder has died and you are requesting closure or deletion
- You may be asked to provide a copy of the death certificate
Zoopla’s account deletion is governed by their privacy policy and UK GDPR rights. You can request deletion of personal data under the right to erasure, though this has some limitations (it does not extend to aggregate or anonymised data Zoopla holds about property activity in general).
Zoopla My Home and property valuations
Zoopla’s My Home is a homeowner dashboard that tracks an automated estimate of the property’s current market value. If the deceased had registered their home with My Home, the account will show:
- A Zoopla Estimate – an automated valuation of the property
- Equity tracking – based on the estimate and any mortgage balance entered by the user
- Comparable sold prices – nearby properties that have recently sold
- Local market data – what is currently for sale in the area
The Zoopla Estimate is powered by Hometrack, Zoopla’s data subsidiary and the UK’s largest automated residential property valuer. Hometrack’s model uses data from HM Land Registry, Registers of Scotland, live for-sale listings, and property characteristics to generate an estimated value. The company performs more than 50 million valuations per year, and around 80% of estimates fall within 10% of an independent surveyor’s value. (Source: Hometrack – automated valuation model, last verified June 2026.)
Is the Zoopla Estimate useful for probate?
The short answer is: as a starting point, yes – but it is not a substitute for a formal valuation.
For probate purposes in England and Wales, HMRC requires a valuation of property at the date of death based on open market value. This should ideally be provided by a RICS-qualified surveyor or a reputable estate agent who has physically inspected the property. The Zoopla Estimate cannot account for condition, recent improvements, or unique features.
That said, the Zoopla Estimate is a useful sanity check – a quick, free way for an executor to get a rough sense of what a property might be worth before engaging estate agents or a surveyor. It is worth checking what the estimate shows, particularly for a property you are not familiar with.
To use it without signing in, visit zoopla.co.uk/home-values/ and enter the property’s postcode. You do not need a Zoopla account to view a property estimate.
Zoopla’s sold prices data – useful for executors
One of Zoopla’s most practically useful tools for estate administration is its sold prices database, which is free and publicly accessible without an account.
Visit zoopla.co.uk/sold-house-prices/ and enter a postcode or address to see:
- What properties in the area have sold for and when
- Price history for individual addresses
- Comparable sales for similar property types
This data comes from HM Land Registry (for England and Wales) and Registers of Scotland. It is the same underlying data used by estate agents and surveyors to benchmark comparable properties. For an executor trying to understand whether an estate agent’s proposed asking price is reasonable, or whether an offer received is fair, Zoopla’s sold prices data is a straightforward reference tool.
It is worth noting that sold prices reflect completed sales – they typically appear on Zoopla several weeks or months after the transaction completes due to Land Registry registration timelines. Very recent sales may not yet be visible.
Zoopla versus the estate agent – understanding the distinction
This is the most important thing to understand for executors: Zoopla is a property portal, not an estate agent. It does not sell properties, does not manage listings on behalf of vendors, and does not employ property professionals who deal with buyers.
Properties listed on Zoopla are submitted and managed by estate agents who pay Zoopla for portal access (via Zoopla Pro, the business-facing product for agents). When a property appears on Zoopla, it is the estate agent’s listing – the agent controls the photos, the description, the price, and whether the listing is live.
The practical implications for executors:
- If you are selling the estate’s property, you instruct an estate agent. The agent then lists on Zoopla (and usually Rightmove too). You do not list on Zoopla directly.
- If the deceased had a property already listed for sale, contact the estate agent – not Zoopla – to discuss next steps. The agent will need to know who has authority to continue or withdraw the listing.
- If you want to research the market before instructing an agent, Zoopla’s tools (estimates, sold prices, local market data) are useful for this.
For practical guidance on the property sale process itself, see what happens to a house when someone dies and our guide to applying for probate.
Selling the estate’s property via Zoopla-listed agents
When the time comes to sell a property that formed part of the estate, Zoopla can help you find and compare estate agents through its agent directory. Zoopla’s estate agent valuation page allows you to request a free in-person valuation from local agents – a sensible starting point before selecting who to instruct.
Key things to know as executor when selling through a Zoopla-listed agent:
- You can market the property before probate is granted. You can instruct an agent and the property can be listed while the grant of probate is pending. However, you cannot complete (exchange and transfer legal title) until the grant is in your hands.
- You must achieve market value. As executor, you are legally required to obtain a fair price. Accepting an offer significantly below market value could expose you to challenge from beneficiaries. Getting at least two independent valuations is strongly recommended.
- Buyers should be told the sale is subject to probate. Most agents will flag this on the listing. Some buyers are comfortable with the additional uncertainty; others are not.
Zoopla itself has a guide for executors at zoopla.co.uk/discover/selling/executor-selling-property/ which covers the 10-step process in more detail. (Last verified June 2026.)
Things to watch out for
Ongoing email alerts. If the deceased had property alerts set up, they will continue to arrive at their email address. This is a minor but persistent nuisance if the email account is still active. Closing the Zoopla account stops the alerts.
My Home equity data. The My Home dashboard may show a mortgage balance that the deceased entered manually. This figure is user-inputted, not connected to the lender, and may be out of date. Do not rely on it as an accurate reflection of the outstanding mortgage. Contact the lender directly for a redemption statement.
Zoopla estimates are not RICS valuations. For inheritance tax purposes, HMRC expects a professional valuation – usually from an estate agent providing a written opinion of value, or a RICS surveyor for complex or high-value properties. The Zoopla Estimate is useful context but not sufficient on its own for formal estate purposes.
Tell Us Once does not cover Zoopla. The government’s Tell Us Once service notifies HMRC, DWP, local councils, the DVLA, and other government agencies of a death in a single step. It does not notify private companies including property portals. Zoopla must be notified separately if you wish to close the account.
PrimeLocation. Zoopla owns PrimeLocation, a smaller property portal. If the deceased had a PrimeLocation account in addition to a Zoopla account, that may also need to be closed separately. The process is similar – contact via the PrimeLocation help centre.
Summary
Zoopla is a property portal with a free consumer account that may contain saved searches, property alerts, and a My Home valuation dashboard. There is no financial value in the account and no ongoing charges, so it is lower priority than banks and financial institutions.
For executors, the most practically useful aspects of Zoopla are its free tools – the Zoopla Estimate and sold prices database – which can help you form a preliminary view of the estate property’s value before engaging estate agents formally.
To close the account, contact Zoopla via live chat or the help centre at help.zoopla.co.uk, or email help@zoopla.co.uk with the deceased’s name and registered email address and a copy of the death certificate. The deletion process takes up to 30 days.
For selling the estate’s property, you deal with an estate agent – not Zoopla directly. Zoopla is where the listing will appear, but the agent controls and manages it.
For companion guides, see what to do with a Rightmove account when someone dies, what happens to a house when someone dies, how to apply for probate, and the what to do hub.