Closing a loved one’s Uber account may not be at the top of your list after a bereavement, but it matters. An open account linked to saved payment cards can continue being charged – for Uber One subscriptions, for instance – and a balance of purchased Uber Cash may be recoverable for the estate. This guide explains everything you need to know, including what happens to Uber Cash, how to handle an Uber One membership, what to do about Uber Eats, and a separate process if the deceased was an Uber driver or courier.
Uber does not have a dedicated UK bereavement team in the way some banks and insurers do, but its support channels are available 24/7 and the process, while not always straightforward, is manageable. Take it one step at a time.
How to report a death to Uber
Uber does not publish a dedicated bereavement form. The main route is through its support channels, and there are three practical options:
Option 1 – Via the Uber app (if you can access the account)
If you have the login details for the deceased’s Uber account (email address and password) and can receive or bypass the two-factor authentication code, you can request account deletion directly:
- Open the Uber app and tap the menu icon (top left)
- Go to Account, then Settings
- Tap Privacy settings, then Delete Account
- Follow the on-screen prompts
Before deletion completes, Uber will send a verification code to the phone number on the account. If you have access to that phone, this is the simplest path.
Option 2 – Via the Uber privacy centre (web)
You can also request deletion at myprivacy.uber.com/privacy/deleteyouraccount. As with the app route, Uber requires identity verification via a temporary code sent to the account’s phone number.
Option 3 – Via Uber Support (recommended when you cannot access the account)
If you do not have login access – because the phone is no longer accessible, the email account is locked, or two-factor authentication codes cannot be received – contact Uber Support directly:
- Phone: 0808 189 7190 (24/7, UK-only line)
- In-app: Tap Help, then Call Support
- Online: help.uber.com/riders
- Social: @UberUKI_Support on X (Twitter), or via Facebook Messenger at facebook.com/uberuki/
When contacting support as a third party, explain that you are acting on behalf of a deceased person’s estate, provide as many account identifiers as you can (full name, email address, phone number), and offer to supply a copy of the death certificate. Uber Support can escalate the case from there.
Do not attempt to reset the password or bypass security measures independently. Using official support channels keeps the process documented and makes it easier to claim any Uber Cash balance.
What documents you will need
Uber’s official help pages do not specify a fixed document list for bereavement requests – their standard account deletion process is designed for the account holder themselves. When contacting support as a next of kin or executor, it is sensible to have the following ready:
| Document | Why it is needed |
|---|---|
| Death certificate | Confirms the account holder has died |
| Your photo ID (passport or driving licence) | Confirms who you are |
| Grant of probate or letters of administration | Confirms your authority to act for the estate |
| Any recent Uber trip receipts or booking confirmations | Helps Uber locate the correct account |
Uber may not ask for all of these upfront, but having them available will speed things up and reduce back-and-forth with support agents.
What happens to Uber Cash
Uber Cash is the in-app credit balance that can be used to pay for rides and Uber Eats orders. There are two types, and they are treated very differently:
Purchased Uber Cash – amounts you paid for directly through the app – may be refundable. According to Uber’s help pages, when a purchased Uber Cash balance is eligible for a refund, Uber can email a redeemable PIN to the account’s registered email address. Unused purchased Uber Cash is only refundable if the balance is at least £5 (or the equivalent threshold at the time of the request).
Promotional Uber Cash – credits received from referrals, promotional offers, customer service credits, or bonus top-ups – is not refundable and will be forfeited when the account is deleted.
To try to recover purchased Uber Cash, contact Uber Support before the account is deleted and make clear that you want to retrieve any purchased credit balance. Have access to the account’s registered email address, as that is where the redemption PIN will be sent.
If the Uber Cash balance is small or entirely promotional, there may be nothing to recover. In that case, simply proceeding with account deletion is the right course.
Cancelling Uber One
Uber One (previously called Uber Pass) is a monthly or annual subscription giving discounts on rides and Uber Eats orders, priority support, and other benefits. In the UK it is charged automatically on a rolling basis, so it is worth cancelling promptly to avoid further charges.
If you have account access:
- Open the Uber or Uber Eats app
- Go to Account, then Uber One
- Tap Manage Membership, then End Membership
- Follow the prompts to confirm cancellation
The membership remains active until the end of the current billing period. If the renewal date is within 48 hours, contact Uber Support to request an immediate cancellation.
If you do not have account access:
Contact Uber Support on 0808 189 7190 or through the help centre. Explain the bereavement, provide the account details, and request cancellation. If an Uber One payment has already been charged since the death, ask whether a refund is possible – Uber’s standard policy does not offer pro-rata refunds, but exceptions may apply in bereavement circumstances. This is not guaranteed, but it is worth asking.
Important: Uber’s standard refund policy states that Uber One payments are non-refundable and non-transferable. If you cancel within 30 days of a charge and no Uber One benefits have been used, a full refund may be possible – but this policy can change, so confirm directly with Uber at the time.
If the deceased’s Uber One subscription is being charged to a bank card or credit card, contact the card provider directly to block or freeze the merchant. This is a reliable way to stop future charges while you work through the account closure process.
Uber Eats
Uber Eats and Uber rides share the same account. If the deceased used a single login for both services, closing the Uber account will automatically close the Uber Eats account at the same time – you do not need to take a separate action.
Uber’s help pages confirm: “If your Rider and Uber Eats accounts use the same contact details, deleting your account will delete both accounts simultaneously.”
Any unused Uber Cash applies across both services, so the same considerations about purchased versus promotional credits apply here. Any unused promotions, restaurant vouchers, or non-purchased Eats credits will be removed when the account is deleted.
If, for any reason, the deceased had a standalone Uber Eats account with different login credentials (for example, a separate email address), the deletion process is the same – via myprivacy.uber.com or through Uber Support – but you would need to handle it as a separate request.
If the deceased was an Uber driver or courier
The process for closing a driver or courier account is different from closing a rider account, and there are additional practical matters to consider.
Contacting Uber about a driver’s death
Contact Uber Support – either by phone (0808 189 7190) or through the driver help centre at help.uber.com – and inform them of the death. Provide the driver’s full name, the email address or phone number on the account, and any relevant vehicle or trip information if you have it.
Uber Support can deactivate the driver account so that no new trip requests are received. If the deceased’s phone is still active, changing the app status to offline is a sensible first step to prevent any inadvertent bookings.
Outstanding earnings
Drivers are paid weekly into a bank account they have registered with Uber. If there are earnings accrued in the period before death that have not yet been paid out, the estate may be entitled to receive them. Contact Uber Support and provide proof of authority (grant of probate or letters of administration) along with the bank details for the estate account. Uber should be able to arrange transfer of any outstanding balance.
Uber’s Partner Protection insurance
Uber provides drivers with Partner Protection Insurance through Allianz Partners. If the deceased driver died as a result of an accident while on a trip (from the point of accepting a trip through to 15 minutes after its completion), their dependants or heirs may be entitled to a lump sum payment and reimbursement of funeral expenses.
To make a claim, visit uber.com/gb/en/drive/insurance and use the online claims form. After submitting, you will receive a confirmation email with a claim number, the adjuster’s contact details, and a list of supporting documents required.
The exact benefit amounts are not listed on Uber’s public pages – refer to the full policy documents available through the Partner Protection section of the Uber driver website.
Vehicle considerations
If the deceased was renting a vehicle through Uber’s vehicle hire schemes (such as Uber Rent), contact Uber Support as soon as possible to arrange the return of the vehicle. The estate will not typically be liable for ongoing rental charges once Uber has been notified of the death, but this needs to be confirmed directly and will depend on the rental agreement.
Uber Business accounts
Some people use Uber for Business through their employer. In that case, the account is administered by the employer rather than the individual – the deceased would have had a personal profile within a corporate account, rather than an account of their own.
If this applies, the employer’s account administrator will need to remove the deceased’s user profile from the business account. This is an internal business process and is handled through the Uber for Business admin portal. As next of kin or executor, you do not need to take any action on the business account side, but it is worth informing the employer or their HR team so they can update their records.
If the deceased was self-employed and ran their own Uber for Business account, treat it in the same way as a personal rider account – contact Uber Support with proof of death and your authority to act.
Things to watch out for
Two-factor authentication (2FA)
Uber requires a verification code sent to the account’s registered phone number before it will allow account deletion. If you do not have access to that phone – because the handset is lost, the SIM has been cancelled, or the number was a landline – you will not be able to complete self-service deletion. In this case, Uber Support is the only route. Contact them on 0808 189 7190 and explain the situation; they can process the closure on the account without you needing to receive the code yourself.
Outstanding payment balances
Uber will not delete an account that has an outstanding unpaid balance. If the deceased had any unpaid charges (a trip that was not settled, for example), these must be resolved before deletion can proceed. As executor or administrator, settling a small outstanding balance from estate funds is generally the most practical approach.
The 30-day deletion window
Once an account deletion request is submitted, the account is immediately deactivated but not permanently deleted for 30 days. During this window, if anyone signs back into the account, it will be restored. Make a note of this and do not share the login credentials with anyone in the meantime.
Saved payment cards
If the deceased’s bank cards are saved to the Uber account, cancelling those cards through the bank will stop Uber from being able to charge them. This is a useful parallel action to take, especially if you are having difficulty accessing the Uber account directly.
Ongoing charges if the account is not closed
Uber One subscriptions and any auto-refill Uber Cash settings will continue to charge the saved payment method until the account is cancelled. If you cannot get immediate access to the Uber account, prioritise blocking the payment card through the bank to stop recurring charges.
Summary
| Account type | What to do | Key contact |
|---|---|---|
| Rider account (with access) | Delete via app or myprivacy.uber.com | help.uber.com/riders |
| Rider account (no access) | Contact Uber Support, provide death certificate | 0808 189 7190 |
| Uber One subscription | Cancel via app, or call Support to cancel | 0808 189 7190 |
| Purchased Uber Cash | Request refund via PIN before deletion | help.uber.com/riders |
| Uber Eats (same login) | Automatically closed with rider account | – |
| Driver/courier account | Notify Support, claim outstanding earnings | help.uber.com/driving-and-delivering |
| Partner Protection claim | File via online claims form (accident On-Trip deaths) | uber.com/gb/en/drive/insurance |
Uber does not offer a streamlined bereavement process comparable to the Tell Us Once service for government departments, but its 24/7 UK phone line (0808 189 7190) is the most direct route when self-service options are not accessible. Take a note of any reference numbers given to you by support agents – these will help if you need to follow up.
For a broader overview of closing digital accounts and subscriptions after a bereavement, see our guide to cancelling subscriptions after a death, and our guide on stopping direct debits and recurring payments. If the deceased used other food and delivery platforms, our guides to closing a Deliveroo account, cancelling Just Eat when someone dies, and closing an Amazon account may also be useful. For more on managing digital and financial accounts after a death, visit our what to do after someone dies hub.