Just Eat account credit is lost on closure – there's no bereavement team

When someone dies, their Just Eat account stays open and active. A Just Eat+ membership will keep renewing. Any gift card or promotional credit balance remains sitting in the account. None of it stops automatically – it continues until someone contacts Just Eat and acts.

For most families, the priority is stopping any recurring Just Eat+ charges. Beyond that, this guide covers how to close the account, what happens to gift card balances and account credit, how to handle active orders, and what to do if the deceased was a restaurant owner or business account holder on the platform.

Just Eat has no dedicated bereavement team and no specialist phone line for families. Everything is handled through their general customer support system. The process is simpler than notifying a bank, but it does require you to contact Just Eat directly – there is no automated or online-only bereavement route.

Quick reference

Does Just Eat have a bereavement process?

Just Eat does not have a dedicated bereavement process. There is no specialist form, no separate phone line for families, and no formal deceased-account pathway in the way that a bank or utility company would have.

What Just Eat does provide is a general customer support system accessible via its help centre at just-eat.co.uk/help. Support agents can close an account on behalf of a next of kin or executor and cancel any active subscription – but these requests are handled through the same channel as any other customer enquiry.

This is typical of food delivery and digital platform services. It does not mean Just Eat will be unhelpful – it means you will need to be clear and specific about what you need when you contact them. Stating upfront that you are calling or messaging about a deceased person’s account, and providing the key details, will help the process move quickly.

(Source: Just Eat Help Centre, last verified May 2026.)

How to notify Just Eat

There are two routes: through the account directly (if you have login access) or through customer support.

If you have login access

If you know the deceased’s email address and password, you can delete the account yourself.

Via the website:

1. Go to just-eat.co.uk and sign in with the deceased’s credentials.
2. Hover over the username in the top-right corner and select Your account.
3. Scroll to the bottom of the page and select Delete my account.
4. Follow the on-screen steps to confirm.

Via the app (Android or iOS):

1. Sign in to the account.
2. Open the Settings tab.
3. Select Delete account and follow the prompts.

Deletion is permanent and cannot be reversed. The account, all saved addresses, order history, and any accumulated credit or perks will be removed. Before proceeding, note whether there is any gift card balance or account credit worth raising with support (see below), and check the billing status of any Just Eat+ membership.

(Source: Just Eat Help Centre – account deletion, last verified May 2026.)

If you do not have login access

If you do not have the deceased’s login details, contact Just Eat support. There are three ways:

Live chat: Go to just-eat.co.uk/help and use the contact form or chat option. Agents are available 24/7.

Phone: Call 0345 561 0156, Monday to Sunday, 10am–4pm and 7pm–2am. This is a local rate number charged at standard 01/02 rates.

Email: Contact info@just-eat.co.uk for less urgent matters.

When contacting support, include:

• The deceased’s full name and the email address on their Just Eat account (check their email inbox or bank statements if you are unsure)
• A clear statement that the account holder has died and you need the account closed
• Your relationship to the deceased (next of kin, executor, administrator)
• An offer to supply a copy of the death certificate if required

Just Eat may ask you to provide a copy of the death certificate to verify the request. Have a scanned or photographed copy ready.

What documents you will need

Just Eat does not publish a formal document checklist for bereavement requests. Based on standard practice for digital platform account closures and what support agents may ask for, it is sensible to have the following available:

Just Eat support may not ask for all of these, particularly for a straightforward closure request. But if you are also asking about recovering a credit balance or disputing a charge, having the death certificate ready will help.

What happens to the account

Gift card balances

Just Eat gift cards can be purchased and redeemed to add credit to a Just Eat account. Once a gift card has been added to the account, that credit is non-refundable and non-transferable – it cannot be moved to another account, withdrawn as cash, or exchanged. This is set out in Just Eat’s gift card terms and conditions.

If the deceased held an unredeemed gift card – one that had been purchased but never added to a Just Eat account – that card is refundable within 14 days of purchase. After 14 days, Just Eat does not provide refunds on unredeemed gift cards. Gift cards expire 12 months from the date of purchase; once expired, the balance is voided.

If there was a gift card balance already loaded onto the account before the person died, that credit will be lost when the account is closed under standard terms. It is worth raising this explicitly when you contact support and asking whether any remaining credit can be refunded given the circumstances. Just Eat’s terms do not guarantee a refund in this situation, but individual exceptions are possible.

(Source: Just Eat gift card terms and conditions, last verified May 2026.)

Account credit (paycodes and promotional credit)

Account credit – including credit added via promotional paycodes, referral credits, and compensation credits – is also non-refundable and non-transferable. Under Just Eat’s terms, paycode credit must be used within six months of being issued; it cannot be exchanged for cash.

On account closure, this credit is not paid out to the estate. If there is a meaningful balance, contact support and explain the circumstances. There is no guaranteed remedy, but support agents have some discretion.

(Source: Just Eat terms and conditions, last verified May 2026.)

Active orders

If the deceased had an order placed but not yet delivered at the time of death, contact Just Eat support through just-eat.co.uk/help and explain the situation. Just Eat can cancel undelivered orders and arrange a refund for the payment made.

For orders that were already completed and delivered before the death, no refund applies.

Cancelling Just Eat+

Just Eat+ is a membership programme offering free delivery on eligible orders over £15 from participating restaurants. It operates on a recurring monthly subscription model (pricing as at May 2026: around £1.99–£5.99 per month or per 90-day period depending on the plan). Membership renews automatically unless cancelled.

If you have account access

1. Sign in at just-eat.co.uk.
2. Go to Your account, then find the Just Eat+ or membership section.
3. Select Cancel or Request Cancellation.

Alternatively, contact Just Eat support through the help centre to request cancellation.

Check the deceased’s bank statements to identify the regular billing date, so you know how much time you have before the next charge.

If the membership was billed through Apple or Google

If the deceased subscribed via the Just Eat app on an iPhone, the billing may be handled through the Apple App Store rather than Just Eat directly. Similarly, Android subscribers may have billing through Google Play. Check the bank statements: if the charge appears under Apple or Google rather than Just Eat, the membership is billed through that platform.

To cancel:

• Apple: Settings → [your name] → Subscriptions → Just Eat → Cancel Subscription
• Google Play: Open the Play Store → Profile icon → Payments & subscriptions → Subscriptions → Just Eat → Cancel subscription

Closing the Just Eat account alone will not stop billing if the subscription is through a third party. You need to cancel through the relevant app store.

(Source: Just Eat+ Help Centre, last verified May 2026.)

Stopping charges quickly

If there is an upcoming renewal date and you cannot get into the account immediately:

1. Check the bank statements for the billing date and the payment card being charged.
2. Contact the bank and ask them to block further payments to Just Eat. Banks are obliged to act on this instruction.
3. If Apple or Google is billing, contact those platforms directly.
4. Follow up with Just Eat support to complete the formal account closure once immediate charges are protected.

If a Just Eat+ charge was taken after the death and before you could act, it is worth contacting support to ask whether a refund is possible given the circumstances. Just Eat’s terms do not include an explicit pro-rata refund provision for death in the way some services do, but support agents may agree to a discretionary refund.

Probate and Just Eat accounts

Just Eat does not hold financial assets in a way that creates probate obligations. There is no formal bank account, no savings product, and no investment. Account credit and gift card balances are not assets of the estate in the legal sense – they are usage credits that cannot be converted to cash and are lost on account closure.

The Just Eat Pay card is a business product offered through Just Eat for Business to employers as an employee benefit. It is not a consumer product and is not issued to individual customers. If the deceased was an employee using a Just Eat Pay card provided by their employer, that card is an employer benefit account and not part of the estate – contact the employer’s HR team.

Probate is not required to close a Just Eat account. There are no probate thresholds or legal formalities specific to Just Eat.

For a broader overview of digital and online accounts after a death, see our guide to what happens to digital assets when someone dies.

How long it takes

Closing a Just Eat account is generally one of the simpler tasks in estate administration. If you have login access and delete the account directly, it closes immediately.

If you contact support as a third party without login access, the typical turnaround is 3–5 working days once you have submitted the request and provided the death certificate. Live chat tends to be faster than email – using the chat at just-eat.co.uk/help during business hours is the quickest route.

Apple and Google subscription cancellations take effect at the end of the current billing period. If there are only a few days until the next billing date, contact the relevant platform immediately.

Tips and things to watch out for

Check the billing platform before contacting Just Eat. If the deceased used the Just Eat app on an iPhone, the Just Eat+ subscription may be billed by Apple rather than Just Eat. Cancelling through Just Eat alone will not stop the Apple charge. Always check the bank statements first.

Account credit is not recoverable as standard. Unlike some platforms, Just Eat does not refund account credit when an account is closed. If there is a meaningful balance, raise it specifically with support and ask for a discretionary exception – but do not assume you will get one.

Gift cards are subject to a 14-day refund window. If the deceased received a gift card recently and it has not been redeemed to the account, you may be within the 14-day window for a refund. Act promptly and contact info@just-eat.co.uk or the gift card provider directly.

The “delete account” action is irreversible. Once deleted, all order history, saved addresses, and credit balances are permanently removed. If you think you may need access to order history – for example, to verify a recurring charge or claim a tax deduction on a business expense – download it first. Contact support before deleting if you need order records.

Restaurant owners have a separate partner account. If the deceased owned or co-owned a restaurant that took orders through Just Eat, the partner account is a business matter separate from the personal customer account. It should not be closed without the restaurant business making a considered decision. Contact the Just Eat Partner Hub to discuss a change of account holder. See the section below.

Just Eat is owned by Just Eat Takeaway.com NV. The registered UK entity is Just Eat.co.uk Ltd (company number 04656315). Its registered address is Fleet Place House, 2 Fleet Place, London, EC4M 7RF. This is relevant if you need to write formally to the company.

Restaurant partner accounts

If the deceased was the named owner or account administrator for a restaurant on the Just Eat platform, the partner account is a separate matter from any personal customer account.

Do not attempt to delete the partner account without the restaurant business making a decision about its future. If the restaurant is continuing to trade – under new ownership or managed by other family members or directors – the Just Eat partner account needs to be transferred to a new account holder rather than closed.

To discuss a change of account details or ownership, contact the Just Eat partner team:

• Partner Hub: partner.just-eat.co.uk (login required)
• Change of ownership enquiries: +44 20 3912 6571

(Source: Just Eat partner information, last verified May 2026.)

If the deceased was a sole trader running the restaurant under their own name, the outstanding invoices and any outstanding earnings owed by Just Eat form part of the estate’s debts and assets respectively. You will need to liaise with the Just Eat partner billing team at bankforms@just-eat.co.uk.

Summary

Just Eat’s help centre at just-eat.co.uk/help is the first port of call for most account matters. For urgent subscription cancellations, calling 0345 561 0156 is the fastest route during their operating hours.

For related food and drink accounts, see our guide to closing a Costa Coffee account when someone dies and closing a McDonald’s account when someone dies.

For broader guidance on stopping recurring payments and direct debits, see our guide to what happens to direct debits when someone dies. For related food delivery and restaurant accounts, our guides to closing a Deliveroo account when someone dies, closing an Uber account when someone dies, and notifying McDonald’s when someone dies may also be helpful. For a full overview of digital accounts and subscriptions, visit the what to do after someone dies hub.