Deliveroo Plus refunds unused subscription time on death – ask for it

When someone dies, their Deliveroo account remains open and active. Deliveroo Plus subscriptions keep renewing. Any wallet credit or gift card balance stays in the account. None of this stops automatically – it keeps running until someone contacts Deliveroo and acts.

For most people, the main priority is stopping the Deliveroo Plus billing. Beyond that, this guide covers what to do about wallet credit, gift cards, any active orders, and what happens if the deceased had a business account or was a Deliveroo delivery rider.

Deliveroo has no dedicated bereavement team and no bereavement-specific phone line. Everything is handled through their general customer support system. The process is manageable – it is more straightforward than notifying a bank – but you will need to contact Deliveroo directly.

Quick reference

Does Deliveroo have a bereavement process?

Deliveroo does not have a dedicated bereavement team or a deceased-account policy the way a bank or utility company would. There is no bereavement form, no specialist phone number, and no dedicated email address for families.

What Deliveroo does have is a general customer support contact system at deliveroo.co.uk/contact. Support agents can close an account on behalf of a next of kin or executor and process subscription cancellations – but these requests are handled through the same channel as any other customer enquiry. You may need to be clear and specific about what you need.

The absence of a formal bereavement process is common among food delivery and digital services of this type. It does not mean they will be difficult – it means the request requires more explanation from you than a standardised form would need.

(Source: Deliveroo Help Centre, last verified May 2026.)

How to close the account

There are two routes depending on whether you have access to the deceased’s login details.

If you have login access

This is the quickest route.

1. Go to deliveroo.co.uk and sign in using the deceased’s email address and password.
2. Click the profile icon in the top right and go to Account.
3. Scroll to the bottom of the account page and find the Permanently Deactivate your Account section.
4. Enter the password and click Continue.
5. Confirm the deactivation when prompted.

Account deactivation happens immediately and is permanent – it cannot be reversed. Before you proceed, check whether you need to cancel Deliveroo Plus separately (see below), and make sure you have noted any outstanding matters with gift cards or wallet credit.

Important: the account deactivation option is only available on the website, not through the app. You must use a browser, not the Deliveroo app.

If you do not have login access

If you do not have the deceased’s email address or password, contact Deliveroo support through the contact form at deliveroo.co.uk/contact.

In your message:

• State clearly that you are contacting about the account of someone who has died
• Provide the deceased’s full name and the email address associated with their Deliveroo account (check their email inbox or bank statements if you are unsure)
• State what you need: account closure, subscription cancellation, or both
• Offer to supply a copy of the death certificate

Deliveroo may ask for the death certificate to verify the request. Have a scanned or photographed copy ready to send.

(Source: Deliveroo FAQ – account deletion, last verified May 2026.)

Cancelling Deliveroo Plus

Deliveroo Plus is a paid subscription offering free delivery on eligible orders. It renews automatically – monthly or annually – and will keep billing unless actively cancelled.

If you have login access

1. Sign in at deliveroo.co.uk.
2. Go to Account, then Deliveroo Plus.
3. Select Cancel subscription.
4. Alternatively, contact Customer Care through deliveroo.co.uk/contact.

To avoid being charged for the next billing cycle, the cancellation must be processed before the renewal date. Check the deceased’s bank statements to find the regular billing date.

If the subscription was through Amazon Prime

Some Deliveroo Plus subscriptions are included as a benefit through Amazon Prime. If the deceased had their Deliveroo Plus through Amazon, you will need to cancel or close the Amazon account separately – cancelling through Deliveroo will not stop this. See our Amazon bereavement guide for the Amazon side of this process.

If the subscription was billed through Apple or Google

If the deceased subscribed through the App Store or Google Play, the billing is handled by Apple or Google rather than Deliveroo. Check bank statements – the charge will appear under Apple or Google, not Deliveroo. Cancel through the relevant platform’s subscription settings, or contact them directly.

Pro-rata refund on death

Deliveroo’s terms explicitly state that if a Deliveroo Plus subscription is cancelled due to disability or death, a pro-rata refund of the unused subscription period is available. This applies whether the plan is monthly or annual.

When contacting Deliveroo to cancel, request this refund specifically and provide the death certificate. Deliveroo may ask for details of the payment method to return the pro-rata amount.

(Source: Deliveroo Terms and Conditions, last verified May 2026.)

What happens to gift cards and wallet credit

Gift card balance

Deliveroo gift cards can be redeemed to add credit to a Deliveroo account. Once added to an account, that credit is non-refundable and non-transferable – it cannot be moved to another account or exchanged for cash. This is set out in Deliveroo’s terms.

If the deceased held an unredeemed gift card (one that was never added to the account), an unredeemed card can be returned for a full refund within 14 days of purchase if it was bought directly from Deliveroo’s website. Beyond that window, Deliveroo does not provide refunds on unredeemed gift cards.

Practically, this means that if a gift card balance had already been added to the account before the person died, that credit is likely lost on account closure unless Deliveroo agrees to an exception. It is worth raising this explicitly when you contact support – ask whether any remaining gift card credit can be refunded given the circumstances. Deliveroo’s terms do not guarantee a refund, but customer service has discretion in individual cases.

Gift cards expire on the date stated in the delivery email, or 12 months after purchase if no expiry is specified. Expired credit becomes unavailable.

(Source: Deliveroo Terms and Conditions, last verified May 2026.)

Wallet credit (account credit)

Account credit – including promotional credit, refund credit, and any other credit added to the account outside of gift cards – is treated differently at account closure.

Deliveroo’s terms state that when an account is permanently closed, any remaining valid account credit is refunded. The refund is applied to the registered card or, where that is not possible, via bank transfer using banking details provided to Deliveroo.

When you contact Deliveroo to close the account, ask specifically whether there is any wallet credit on the account and confirm how it will be refunded. Have the deceased’s bank account details or the estate’s bank account details available in case a bank transfer is needed.

(Source: Deliveroo Terms and Conditions, last verified May 2026.)

Active and pending orders

If the deceased had an order placed but not yet delivered at the time of death – or an order that was in progress – these are handled through Deliveroo’s standard process.

Contact Deliveroo via deliveroo.co.uk/contact and explain the situation. Deliveroo can cancel undelivered orders and arrange a refund where applicable. For orders that were already delivered but charged to the account, no refund applies.

If you become aware of the death while an order is still on its way, you do not need to refuse delivery – the delivery rider will not know the circumstances, and there is no obligation to decline. Deal with the account through Deliveroo support at your own pace.

Business accounts (Deliveroo for Work)

Deliveroo offers a business account service called Deliveroo for Work, which allows companies to manage employee food orders under a central billing arrangement. If the deceased was the named administrator or account holder of a Deliveroo for Work account, the business account needs to be handled separately from any personal Deliveroo account.

Contact Deliveroo’s corporate support team through work.deliveroo.co.uk and explain that the account administrator has died. The business will need to designate a replacement account administrator.

Deliveroo for Work invoices on a monthly basis. If there are outstanding invoices at the time of death, these remain a liability of the business rather than the estate of the individual – unless the deceased was a sole trader operating through their personal name. If the deceased was a sole trader, the outstanding business invoices form part of the estate’s debts.

Monthly invoices are issued for the previous month’s orders, with 30 days to pay. If you are unsure whether any invoices are outstanding, ask Deliveroo for Work support to provide a statement.

Deliveroo rider accounts

If the deceased was a Deliveroo delivery rider, they held a separate account as an independent contractor rather than a customer account. Deliveroo riders operate as self-employed workers, not employees.

To close a rider account, contact Deliveroo’s rider support through rider.deliveroo.co.uk. Explain that the rider has died and that you need to close their account. Provide the deceased’s name and the email address associated with their rider account.

The estate may be entitled to any earnings that had accrued but not yet been paid out. Deliveroo pays riders weekly, so there may be a partial week’s earnings owed at the time of death. Raise this with rider support and provide details of the estate’s bank account for any outstanding payment.

As a self-employed contractor, the rider would have been responsible for their own tax and National Insurance contributions. If the deceased was a Deliveroo rider, their self-assessment tax record may need to be updated as part of the estate administration. See our HMRC bereavement guide for guidance on notifying HMRC of a death.

Stopping further charges quickly

The most time-sensitive task is preventing Deliveroo Plus from renewing again before you can complete the formal account closure. Here is the practical order of action:

1. Check the billing date. Look at the deceased’s bank statements for the most recent Deliveroo Plus charge. This tells you the renewal date and how much time you have.

2. Cancel through the account if you have access. Cancellation via the website is immediate.

3. If you do not have account access, contact the bank first. Ask the deceased’s bank to block further payments to Deliveroo. Banks are obliged to act on this instruction. This buys time while you work through the formal account closure.

4. Check for Apple or Google billing. If the bank statement shows an Apple or Google charge rather than a Deliveroo charge, the subscription is billed through a third party. Contact that platform to cancel. Closing the Deliveroo account alone will not stop the charge.

5. Contact Deliveroo support. Once immediate charges are protected against, submit the account closure request via deliveroo.co.uk/contact.

If a Deliveroo Plus charge was taken after the date of death and before you could act, contact Deliveroo support and ask whether a refund is possible given the circumstances. The pro-rata refund provision in Deliveroo’s terms applies to death – include the death certificate with your request.

For a broader overview of how direct debits and subscription charges work after a death, see our guide on what happens to direct debits when someone dies.

Account data and GDPR

Deliveroo holds personal data about the deceased: order history, address details, payment information, and preferences. Under UK GDPR, the estate can request a copy of this data or request its deletion.

To make a Subject Access Request (to obtain a copy of the data held) or a deletion request, contact Deliveroo through their contact form and reference your data protection rights. Deliveroo’s privacy policy, updated May 2026, confirms that users can exercise data protection rights by contacting Deliveroo via the contact form.

Note that Deliveroo is now owned by DoorDash, Inc., and data may be processed internationally. This does not affect your ability to make a request – UK GDPR applies regardless of where the data controller is based.

If you are acting as executor or administrator, state your authority clearly in the request. You may be asked to provide a death certificate and evidence of your role.

Summary table

For related guidance, see what happens to subscriptions when someone dies, what happens to digital assets when someone dies, what happens to direct debits when someone dies, how to cancel Spotify when someone dies, how to notify PayPal when someone dies, how to close an Uber account when someone dies, how to cancel Just Eat when someone dies, how to notify McDonald’s when someone dies, and how to close a Costa Coffee account when someone dies.