How to notify Mind when someone dies

Last updated 16 July 2026

Reviewed by the After Loss Guide editorial team · updated 16 July 2026

Researched from primary sources. See our editorial policy.

Mind is one of the UK’s best-known mental health charities, and many of its supporters give regularly, take part in fundraising events, or plan to leave a gift in their will because of what the charity’s support meant to them or someone they loved. If that person has died, their relationship with Mind doesn’t end automatically. Someone needs to tell Mind directly, both to close the supporter record and to stop the letters, emails, and calls that would otherwise keep arriving in their name.

This guide covers how to notify Mind of a death, what to have ready when you get in touch, what happens to a regular donation, and how to deal with in-memory giving or a legacy gift left in the will.

For a full list of organisations to notify after a death, see what to do when someone dies.

How to notify Mind

Mind handles most bereavement-related contact through its Supporter Relations team, which manages regular donations, supporter records, and general fundraising and Gift Aid questions.

To stop a regular donation, cancel mailings, or update a supporter’s record, contact Supporter Relations:

If the deceased left a gift to Mind in their will, this is handled separately by the dedicated Gifts in Wills team rather than Supporter Relations – see the section below on legacy gifts.

If the family wants to give in the person’s memory, this is also a separate route, run through Mind’s in-memory giving pages.

If you or a family member would welcome support with your own mental health during this time, Mind’s Infoline is available on 0300 123 3393, staffed by trained volunteers who can point you towards information and services near you. This is an information and support line, not a crisis service – if you need urgent help, Mind’s crisis Support Line is on 0300 102 1234, or you can call Samaritans free on 116 123. Neither of these is the right number for stopping a regular gift, but it’s worth knowing they exist, particularly if bereavement is affecting your own wellbeing.

When you call or write to Supporter Relations, explain that the supporter has died and give their full name and address – a supporter reference number, if you have one, speeds things up but isn’t essential. It appears on any recent donation confirmation or mailing label from the charity.

Source: Mind – contact us, verified July 2026.

What documents you’ll need

Mind’s requirements for stopping a regular donation or supporter mailings are lighter than a bank or pension provider, because a regular gift is a charitable subscription rather than a financial account holding the deceased’s own money.

DocumentNotes
Deceased's full name and addressThe minimum needed to locate and close the supporter record
Supporter reference numberSpeeds up the call or email but not essential – found on donation confirmations or mailing labels
Your relationship to the deceasedNeeded so Supporter Relations can update the record appropriately
Death certificateNot published as a requirement for stopping a regular donation or mailings – this process is phone- and email-based rather than document-led

The picture is different if you’re an executor dealing with a legacy gift left to Mind in the will – that process, run by the Gifts in Wills team, is covered below.

What happens to the regular donation

Once Supporter Relations has been notified, any regular donation set up by direct debit or standing order is cancelled and no further payments are collected. If a payment is taken after you’ve notified Mind, or after the direct debit has been cancelled at the bank, you’re entitled to an immediate refund under the Direct Debit Guarantee. As a backstop, it’s worth also cancelling the instruction directly with the deceased’s bank – see our guide to what happens to direct debits when someone dies for the full process.

Any Gift Aid declaration linked to the supporter’s record ends automatically once the regular donation stops – there is nothing separate for the family to action with HMRC.

Mailings and appeals. Notifying Supporter Relations should stop future post, email, and phone contact addressed to the deceased. As with most large fundraising charities, it can take one or two mailing cycles for this to filter through fully across every list, so it’s worth flagging again if post continues to arrive some weeks later.

Source: Mind – contact us, verified July 2026.

In-memory giving

If the family wants to give in memory of the person, Mind offers several dedicated routes, entirely separate from closing the supporter record:

  • Mind’s Everlasting Forest – a free virtual tree and memorial plaque created in the person’s name, a page you can visit and share whenever you want to
  • Memory Space – a personalised online tribute fund where family and friends can share photos and memories and fundraise for Mind in the person’s name
  • Funeral collections – order pre-paid collection envelopes for guests at the funeral or memorial service, then pay the total in using Mind’s online donation form
  • Give in their name – a straightforward single or monthly donation made in the person’s memory, with the option to share their story
  • Fundraise in memory – organising your own event or challenge, from a sponsored walk to a bake sale, in the person’s name

None of these require the deceased’s own supporter record to be closed first, and they can be set up at any time. If you need help choosing between them or have questions, Mind’s fundraising team can be contacted by email through the in-memory giving pages.

Source: Mind – support Mind in memory, verified July 2026.

Legacy gifts left in a will

If the deceased left a gift to Mind in their will, this is dealt with by a dedicated Gifts in Wills team, separate from Supporter Relations.

  • Phone: 020 8519 2122 (Gifts in Wills team), or 0208 215 2243
  • Email: contact via Mind’s Gifts in Wills pages, or by post

Mind asks executors and solicitors handling an estate to let the Gifts in Wills team know about any bequest, ideally as soon as possible, so the gift can be recorded correctly and acknowledged. If your query is urgent, Mind asks that you include your contact details and request a call back.

Type of giftWhat it means
Pecuniary giftA fixed sum of money left to Mind in the will
Residuary giftA percentage or share of what's left of the estate once other payments and gifts have been made
Specific giftA named item or asset left to the charity rather than cash

Mind’s public guidance for executors doesn’t set out a fixed document checklist on its website for registering or paying a legacy gift – executors should contact the Gifts in Wills team directly by phone or email to confirm exactly what’s needed for a particular estate, including how the charity would like payment made.

Source: Mind – gifts in wills, verified July 2026.

Probate and thresholds

Stopping a regular donation or closing a supporter record does not require probate – it’s a straightforward account closure, not an estate asset with a balance to release.

A legacy gift named in the will is different: it’s administered as part of the wider probate and estate process, alongside any other named beneficiary. The executor registers the gift with the Gifts in Wills team using the contact details above, and payment follows once the estate is in a position to distribute it – typically once the Grant of Probate has been obtained and the estate’s debts and other liabilities are settled.

For general guidance on the probate process itself, see do I need probate and how long does probate take.

How long it takes

Notifying Supporter Relations stops a regular donation within a few working days, though it can take one or two mailing cycles for post and appeals to fully stop across every list Mind holds.

A legacy gift runs on a different, longer timeline, governed by the wider probate process rather than the notification itself. Once the executor has registered the gift with the Gifts in Wills team, the transfer can happen as soon as the estate is ready to make it – but this may be many months after the date of death if probate is still being administered, longer still for a residuary gift where the executor needs to finalise the whole estate first.

Tips and things to watch out for

Different purposes, different teams. Regular donations and general supporter enquiries go through Supporter Relations (0208 215 2243), but legacy gifts go to the Gifts in Wills team on a different number (020 8519 2122) – mention up front if you’re calling about a will gift, so you’re not passed between departments.

No death certificate required to stop a donation. Unlike banks and utility companies, Mind’s process for stopping a regular gift or mailings doesn’t ask for one – don’t delay notifying them while you wait for certified copies you need elsewhere.

The Infoline and Support Line are for people, not accounts. 0300 123 3393 and 0300 102 1234 are staffed for mental health information, support, and crisis response, not for administering a supporter record – if you call either about a donation, expect to be redirected to Supporter Relations.

Expect mailings to take a little time to stop fully. Large fundraising charities often run several mailing lists in parallel. If post keeps arriving after you’ve notified Mind, contact Supporter Relations again with the reference from the mailing itself.

In-memory giving is entirely optional. There’s no obligation to create an Everlasting Forest tree, a Memory Space, or a memorial donation when you close the account – many families simply want the donation stopped, and that’s a complete outcome in itself.

Ask the Gifts in Wills team directly what they need. Mind’s public guidance for executors doesn’t set out a fixed document checklist for registering a legacy gift, so it’s worth calling or emailing early to confirm exactly what the team needs for the specific estate, rather than assuming.

Summary

To stop a regular donation or supporter mailings from Mind, call Supporter Relations on 0208 215 2243 (Monday to Friday, 9am to 5pm) or email supporterrelations@mind.org.uk. No death certificate is required for this. A legacy gift named in the will is handled separately by the Gifts in Wills team (020 8519 2122), who can confirm what’s needed for the specific estate. Giving in memory, through Mind’s Everlasting Forest, a Memory Space, or a funeral collection, is optional and entirely separate from either process.

For everything else involved in settling an estate, the what to do after a death hub covers each organisation and service you may need to notify. If the deceased also supported Alzheimer’s Society, Marie Curie, Macmillan Cancer Support, Cancer Research UK, or the British Heart Foundation, see our guides to notifying Alzheimer’s Society when someone dies, notifying Marie Curie when someone dies, notifying Macmillan Cancer Support when someone dies, notifying Cancer Research UK when someone dies, and notifying British Heart Foundation when someone dies.

Sources

For a full checklist of organisations to notify after a death, see what to do when someone dies.