When someone dies with an easyJet booking, there is a process to cancel or seek a refund for unused flights. easyJet’s standard tickets are non-refundable, but the airline has a dedicated bereavement team that handles these requests separately from the usual cancellation policy. There is no phone number to call for bereavement matters – everything goes through an online form. This guide explains how to use it, what to expect, and what else to consider, including easyJet Holidays bookings and easyJet Plus membership.
Quick reference:
- Bereavement contact route: Online Contact Us form at easyjet.com – select “Bereavement” from the dropdown
- Postal address: Executive Support Team, easyJet Airline Company, Hangar 89, London Luton Airport, LU2 9PF
- Processing time: 7 days from submission
- Outcome: Refund or flight voucher at easyJet’s discretion
- Voucher validity: 6 months if a voucher is issued
- easyJet Holidays: Separate company – different contact route
- easyJet Plus: No death-specific policy; cancel via the membership website and contact customer service for a discretionary refund
How to contact easyJet about a bereavement
easyJet does not have a dedicated bereavement phone line. The only supported contact route for bereavement cancellations is their online Contact Us form – a dedicated team reviews these submissions rather than general customer service.
Using the online form
Go to the cancellations help page at easyjet.com/en/help/booking-and-check-in/cancelling-your-flight and look for the Contact Us form. From the dropdown menu, select one of the bereavement-specific options:
- “Bereavement (Cancel Booking)” – to cancel flights and request a refund or voucher
- “Flight change fee refund due to bereavement” – if you have already changed a flight and paid a change fee you want refunded
When completing the form, you will need to provide:
| Information required | Notes |
|---|---|
| Booking reference | Found in the confirmation email |
| Which passengers cannot travel | Name(s) of the affected passenger(s) |
| Relationship of deceased to booking | Whether the deceased was the booker, a passenger, or a non-travelling family member |
| A copy of the death certificate | Scanned and attached to the form |
| Your contact email and phone number | For the team to follow up |
You do not need to be the person named on the booking to submit a request. easyJet explicitly covers cases where the deceased was the booker, a passenger on the booking, or a close family member who was not on the booking at all.
The dedicated bereavement team aims to process requests within 7 days of receiving them.
If you cannot use the online form
If you are unable to complete the form online or cannot attach a scanned copy of the death certificate, you can write to:
Executive Support Team
easyJet Airline Company
Hangar 89
London Luton Airport
LU2 9PF
Include your booking reference, the details listed above, and a copy of the death certificate. Allow additional time for postal processing – at least two weeks on top of the usual 7-day window.
General customer service
For other queries, easyJet customer service can be reached by phone on 0330 551 5151 (available daily, 7am to 10pm). However, bereavement cancellations specifically must go through the form or the postal route above – the general line cannot process these requests.
Live chat is also available at easyjet.com daily from 8am to 8pm.
Cancellations and refunds
easyJet’s standard terms are clear: tickets are non-refundable. The bereavement process is an exception handled at the airline’s discretion – there is no legal right to a refund simply because of a death. In practice, easyJet’s bereavement team has processed both cash refunds and flight vouchers, depending on the circumstances.
What easyJet may offer
When a bereavement request is approved, easyJet may offer either:
- A full or partial refund to the original payment method
- A flight voucher for the value of the unused flights, valid for 6 months
The choice between refund and voucher is at easyJet’s discretion and is not guaranteed either way. Based on reported experiences, vouchers appear to be the more common outcome, particularly for straightforward requests. Cash refunds have been issued in some cases, particularly where vouchers would be of no practical use to the family.
If you are offered a voucher but feel a cash refund would be more appropriate to your circumstances – for example, the person who was due to travel is elderly or unwell and unlikely to fly again – explain this clearly in your submission or follow-up.
Fare type and airport taxes
easyJet sells different fare types (Hands Free, Standard, Flexible, and FLEXI). Standard and Hands Free fares have no cancellation value under normal rules. Even if easyJet does not issue a full refund, the airport taxes and charges element of any ticket is always refundable regardless of fare type, as these are government levies that the airline collects on behalf of airports. If the bereavement team only refunds taxes and declines the fare itself, this is technically within policy – but it is worth pushing for more in genuine bereavement cases.
If the booking was made as a Flexible or FLEXI fare, you may also have cancellation rights under the standard terms regardless of bereavement.
Bookings made through a travel agent or third party
If the flights were booked through a comparison site, travel agent, or another third party, easyJet cannot process the refund directly. You must contact the original booking provider and provide them with the death certificate and booking details. The same rules apply – the third party should in turn request a bereavement waiver from easyJet, though their response will depend on their own policies and contract with the airline.
Change fees
If someone on the booking changed a flight date before the death and paid a change fee, they can request a refund of that fee specifically by selecting “Flight change fee refund due to bereavement” in the online form.
What documents you will need
The documents required depend on what you are trying to do:
| Action | Documents required |
|---|---|
| Cancel flights and request refund or voucher | Death certificate + booking reference |
| Refund a change fee paid before death | Death certificate + booking reference |
| Cancel a booking where deceased was a non-passenger relative | Death certificate + explanation of relationship + booking reference |
| Postal submission (no scanner) | Paper copy of death certificate + covering letter with booking reference |
A death certificate is the document issued by the register office after the death is formally registered. In England and Wales, deaths must be registered within 5 days. If the death is subject to a coroner’s investigation, an interim death certificate is usually acceptable as a starting point while the full certificate is awaited.
Certified copies of the death certificate cost £12.50 each in England and Wales, ordered from the General Register Office at gov.uk/order-copy-birth-death-marriage-certificate. It is worth ordering several copies when registering the death, as each institution typically wants its own.
easyJet Holidays
easyJet Holidays is a separate legal entity from easyJet the airline – it is operated by easyJet Holidays Limited, not easyJet Airline Company. If the deceased booked a package holiday through easyJet Holidays (a booking that combined flights with a hotel or other elements), the process is entirely different from a standalone flight booking.
easyJet Holidays has its own help centre and contact form at easyjet.com/en/holidays/help. For cancellations related to a death, contact them via their contact form rather than through the main easyJet airline form.
easyJet Holidays customer service telephone:
0330 551 5165 (Monday–Friday 10am–8pm, Saturday–Sunday 9am–6pm)
If you are on holiday when the death occurs, the 24/7 on-holiday support line is 0330 551 5160.
Package holiday cancellation rules
Package holidays booked through easyJet Holidays are governed by the Package Travel and Linked Travel Arrangements Regulations 2018. Under these regulations, you have the right to cancel a package holiday before departure without paying a cancellation fee if there are “unavoidable and extraordinary circumstances” at or near the destination that significantly affect the holiday. A bereavement is not automatically covered by this provision, which is designed for circumstances affecting the destination rather than the traveller’s personal situation.
In practice, easyJet Holidays will still review bereavement cases on their merits. You should contact them as soon as possible, provide the death certificate, and request a refund or credit note on compassionate grounds. Given easyJet Holidays’ obligations under ATOL protection (which covers the flight element of package holidays), the outcome may be more favourable than with a standalone flight.
If the deceased had travel insurance – either through the holidays booking or a separate policy – check whether the policy covers cancellation due to bereavement. Most travel insurance policies cover cancellation where a close family member dies, subject to the policy’s definition of “close family member.” The insurance claim can run alongside any refund from easyJet Holidays.
easyJet Plus membership
easyJet Plus is an annual membership costing £249 per year. It provides benefits including dedicated bag drop, speedy boarding, allocated seating, and fast track security. Membership auto-renews each year unless cancelled at least 5 days before the renewal date.
easyJet Plus has no published policy on what happens when a member dies. The terms and conditions state that membership and benefits are strictly personal and cannot be gifted or transferred, which means any remaining membership period cannot be passed to another person.
Cancelling the membership
To cancel an easyJet Plus membership on behalf of a deceased family member:
- Contact easyJet customer service on 0330 551 5151 (daily, 7am–10pm) and explain the situation
- If you have access to the deceased’s easyJet account login, the membership can also be managed via the easyJet Plus website at plus.easyjet.com
- Provide the death certificate when requested
Refund on unused membership
easyJet Plus terms include a 14-day cooling-off period from purchase or auto-renewal. Beyond that, the stated policy is that no refund is available for the remaining membership period.
However, this is a standard consumer term that was written for ordinary cancellations – not for bereavement. It is reasonable to ask easyJet to refund the unused portion of the membership year as a goodwill gesture. Write to the Executive Support Team (address above) with a copy of the death certificate, the membership details, and the date the deceased last used their membership. There is no guarantee, but easyJet has shown discretion with bereavement requests elsewhere and may apply the same approach here.
If the membership was renewed recently and the renewal date falls within the auto-renewal cooling-off period, a full refund (less any benefits used) is available as of right under the terms.
Tips and things to watch out for
The online form is the only bereavement route – the phone cannot process it. Unlike British Airways or Virgin Atlantic, where you can start the process by phone, easyJet’s bereavement team operates exclusively through the online form or postal address. Calling 0330 551 5151 for bereavement will result in being redirected to the form. Go directly to the form and save time.
Vouchers are the more common outcome. Families report that easyJet is more likely to issue a flight voucher than a cash refund. A 6-month voucher has limited value if the person who was travelling is now unwell, elderly, or simply has no upcoming travel plans. If a voucher would be meaningless, state this upfront in your submission.
Act before flights depart. The bereavement process covers missed flights, but acting promptly before departure gives you more options, including changing to an earlier flight (with the change fee refunded). Once the flight date has passed, you are reliant on the goodwill of the bereavement team.
Travel insurance works alongside the easyJet process. If the deceased had travel insurance – or if you were a co-traveller and have your own policy – travel insurance may cover the unused flights regardless of what easyJet offers. You cannot claim the same amount twice (double recovery), but insurance can cover costs that easyJet does not refund, such as hotels, transfers, or rebooking fees. Submit both claims.
Check the booking channel. If flights were booked through a third party – a price comparison site, a high street travel agent, or as part of a package from another operator – easyJet cannot refund directly. Contact the booking provider. If the flights were bundled into a package holiday with another company (not easyJet Holidays), the package holiday operator’s own bereavement policy applies.
Booking.com, On the Beach, and similar sites. These platforms book the flights as the merchant on your behalf. Their cancellation and bereavement policies vary. Some will contact easyJet on your behalf; others will direct you to easyJet directly even though they hold the booking. Check the booking confirmation to determine who sold the ticket.
Summary
When someone dies with an easyJet booking, the key steps are:
- Use the bereavement Contact Us form at easyjet.com – select “Bereavement (Cancel Booking)” from the dropdown and attach the death certificate
- Act before the flight date if possible – this preserves more options including change fee refunds
- For easyJet Holidays packages, contact easyJet Holidays separately on 0330 551 5165 – it is a different company and a different process
- For easyJet Plus membership, call 0330 551 5151 and request cancellation and a discretionary goodwill refund for the unused year
- Check travel insurance – if the deceased or any co-travellers had cover, this can run alongside the easyJet bereavement process
easyJet’s bereavement refunds are discretionary rather than a legal right, but the airline has a dedicated team for these requests and typically processes them within 7 days. A clear submission with the death certificate and booking details gives the best chance of a reasonable outcome.
For related guidance, see our guide to notifying British Airways when someone dies, our guide to notifying Virgin Atlantic when someone dies, and our guide to cancelling a Ryanair booking when someone dies. For a full overview of what to do after a death, see our what to do when someone dies hub.